Medical Receptionist

Statement of Purpose

Performs clinic office duties under the direction of the Clinic Manager or Director of

Family Health Services in dealing with patients.

Will perform other duties as assigned.

Major Tasks, Duties and Responsibilities

• Phones- heavy phone volume; answer multiple lines timely (see office policy manual),

take messages, route or forward as necessary, retrieve voice mail messages, return calls,

answer clinic and service’s questions, call patients when referrals have been approved

(coordinate with MA).

• Appointments- schedule, confirm future appointments (see office policy manual),

reschedule, cancel, call no shows, call waiting list patients if openings available, call

abnormal results and schedule appointment as directed by provider or back office

personal.

• Print daily schedules for providers.

• Mail- letters to newly added IPA members each month, reschedule letters, no show

letters, abnormal lab letters, referral approval letters (coordinate with MA) and provider

correspondence.

• Monitor sign in sheet (change, file, etc.).

• Reports as assigned.

• Greet and Check-in patients, insure all paperwork is filled out, confirm current medical

plan, recertify or deactivate as necessary, enter patient info in EMR, update any

incorrect/changed info.

• Plans- knowledge of plans, necessary forms, criteria.

• Charts- prep, name labels, chart order, review for next day appointments, all paperwork

available for provider, etc.

• Payments- collect co pays or money due for any services.

• Generate encounter slips/super bills. Follow emergency procedure if computers down

(see office policy manual).

• Maintain a clean and functional front office area, supplies stocked, waiting room clean

and neat.

• Support co workers/staff as needed.

• Flexibility- in work schedule, available to work evenings and weekends.

• Open or lock up office depending on arrival.

• Translate as needed.

• Hand out paper work to patients, make copies, and call Dr.’s offices for medical records

as needed.

Competencies and Performance Expectations

• Document patient information in EMR as needed.

• Basic knowledge of referrals, both in and out of the BHS treatment system and act

as a liaison to agency care team(s), inside and outside.

• Be able to work as part of the patient care team and follow oral and written

directions.

• Adhere to professional standards; mature judgment, tact, discretion and

confidentiality are mandatory.

• Ability to convey respect for cultural and lifestyle diversities of clients and staff

and recognize personal biases working within diverse populations and perform in

calm, friendly, cooperative, non-emotional, positive can do attitude to exceed

patient’s expectations and present a composed demeanor.

• Able to effectively handle most situations at the front desk and insure front office

runs smooth.

• Adhere to all office rules, policies and procedures, demonstrate ethical

professional behavior, pleasant, and effective in representation of the BHS

Corporation.

• Knowledge of CHDP guidelines, DHS requirements, and other managed care

functions.

• Demonstrate a consistent level of productivity, be cross trained, multi task with

transition from one task to another and complete timely, efficiently and

accurately, able to adapt to changes in workload or assignment and complete all

delegated front office duties or additional task assigned within deadlines set and

transition without a loss of efficiency or composure.

• Dependable and punctual attendance standards and provides proper notification

for absence and tardiness.

• Initiative: evaluates operations as appropriate for problem solving improvement

and development based on the needs of patients and BHSFHC.

• Prepare program reports.

• Excellent oral and written communication skills.

• Ability to communicate clearly, with clients, staff, peers, supervisors and non[1]BHS resources.

Prerequisite Qualifications

Following are the qualifications required to perform the essential functions of this

position. Qualifications may be subject to modification based on the Americans with

Disabilities Act.

• Bilingual (English/Spanish a plus) may be required within certain BHSFHC

programs.

• High school diploma or equivalency.

• Must have valid California driver’s license and liability insurance if driving personal

vehicle on BHS business.

• Vision, hearing, manual dexterity and eye-hand coordination must be adequate for

performance of job duties. Able to sit at desk, use keyboard, write and physically

perform other job duties. Able to move about the facility to observe clients and staff

Salary : $21 - $25