Admin Support Staff (Part-Time)

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member (part-time) in Westfield, MA. In this role, you’ll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

Schedule: Thursday & Friday 7:30am-1:30pm & Saturday 8:30am - 5pm (20 hours)

Pay: $22 per hour (Plus .50 for bilingual and $2 after 5pm)

What You’ll Do:

As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.

Key Responsibilities:

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

What We Offer:

• Professional Growth: Opportunities for training and career advancement within BHN’s growing network.
• Supportive Team Environment: Work alongside dedicated behavioral health professionals in a collaborative setting.
• Award-Winning Workplace: BHN is ranked as the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

What You’ll Bring:

• High School Diploma or GED (required).
• 6 months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

We Hire for Purpose!

Since 1938, Behavioral Health Network has been dedicated to providing high-quality, affordable, and culturally appropriate behavioral health care across Western Massachusetts. As one of Massachusetts’ Top 10 Employers, we prioritize compassion, empowerment, and respect in all we do.

How to Apply:

If you’re ready to make a meaningful impact as part of a dedicated and compassionate team, we’d love to hear from you.

Click "Apply for Job" below or visit www.bhnworks.org to apply.

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