What are the responsibilities and job description for the IT Manager position at Behavioral Health Management LLC?
IT Manager – Healthcare IT
Full-Time | On-Site | Hospital Setting
We are seeking an experienced IT Manager to lead our healthcare IT operations and oversee the design, implementation, and support of critical hospital systems. This role requires a highly skilled professional with strong technical expertise, leadership ability, and a background in healthcare IT environments. The IT Manager will ensure our technology infrastructure is secure, reliable, and aligned with the hospital’s mission to deliver excellent patient care.
Key Responsibilities
- Lead and manage the hospital IT infrastructure, ensuring performance, scalability, and security.
- Oversee, configure, and maintain Cisco Meraki environments including:
- Next-Generation Firewalls (MX) with advanced security features (content filtering, intrusion prevention, VPN tunneling, and site-to-site connectivity).
- Switches (MS) with VLAN segmentation, QoS, and port security.
- Wireless (MR) for enterprise Wi-Fi, guest access, and healthcare IoT device management.
- Systems Manager (MDM) for mobile device security and deployment.
- Centralized cloud-based monitoring, alerting, and performance optimization.
- Provide hands-on management of IT networking, including:
- Routing and switching (BGP, OSPF, static routes, load balancing).
- VLAN design and implementation for medical devices, staff, and guest traffic.
- VoIP and QoS to support telehealth and communication systems.
- Secure VPN tunnels for remote staff and vendors.
- Network segmentation for compliance and security.
- Maintain and optimize Windows Server environments, including Active Directory, Group Policy, and deployments.
- Administer and support Google Workspace for staff collaboration and productivity.
- Implement, manage, and enforce cybersecurity protocols and compliance requirements for sensitive healthcare data.
- Coordinate and manage third-party vendors, ensuring projects and services meet hospital standards.
- Oversee configuration and management of CCTV systems and access entry systems to support hospital security.
- Direct and support laptop repair, imaging, and Windows deployment across the organization.
- Lead advanced troubleshooting and escalation support for complex networking and IT issues.
- Provide guidance and support to IT staff while fostering a culture of reliability, security, and service excellence.
Qualifications
- Proven, hands-on expertise with Cisco Meraki platforms (firewalls, switches, wireless, SD-WAN, MDM).
- Advanced knowledge of networking protocols, routing, switching, VLANs, VPNs, and QoS.
- Strong experience with Windows Server environments (Active Directory, Group Policy, deployment).
- Proficient in Google Workspace administration and support.
- Strong understanding of cybersecurity protocols, compliance, and best practices (HIPAA experience a plus).
- Hands-on experience with CCTV programming, access control systems, and security technologies.
- Experience with hardware repair, imaging, and software deployment.
- Excellent leadership, problem-solving, and communication skills with the ability to collaborate across clinical and non-clinical teams.
- Prior experience in a healthcare IT environment is strongly preferred.
Preferred Certifications
- Cisco Certified Network Professional (CCNP) or CCNA with advanced Meraki specialization
- CompTIA Security , CISSP, or other cybersecurity certification
- HCISPP (Healthcare Information Security and Privacy Practitioner)
- PMP (Project Management Professional) or similar leadership certification
Why Join Us?
- Opportunity to lead and innovate in a mission-driven healthcare environment.
- Directly impact patient care by ensuring secure and reliable technology.
- Competitive compensation and comprehensive benefits package.