Onboarding Specialist

Onboarding Specialist

The Onboarding Coordinator at BHG serves as the primary contact and facilitator for new employees, driving an engaging, structured, and compliant onboarding experience from day one through the completion of initial training across multiple treatment centers. Working closely with leadership, trainers, and Human Resources, this role coordinates schedules, tracks compliance and milestones, provides continuous support, and fosters a welcoming culture aligned with the organization's values to enhance overall employee retention and success.

Duties and Responsibilities:

• Coordinate and oversee the onboarding process for all new hires across the organization.
• Serve as the primary contact for new employees from their first day through completion of onboarding.
• Facilitate engaging new hire orientation sessions.
• Coordinate and monitor required training programs, ensuring all mandatory training is completed on time.
• Partner with center leadership to schedule onboarding activities that meet operational needs.
• Adjust work schedule as needed to accommodate varying new hire start dates, shift times, and locations.
• Ensure each new employee receives the appropriate tools, resources, system access, and training materials after or on their first day.
• Conduct regular check-ins with new hires throughout their onboarding period to answer questions, provide support, and identify potential barriers to success.
• Track onboarding milestones and maintain accurate training and compliance records.
• Communicate onboarding progress to department leaders and Human Resources.
• Collaborate with trainers and operational leaders to continuously improve onboarding content and processes.
• Identify opportunities to improve the overall new hire experience and employee retention.
• Assist with onboarding documentation, policy acknowledgments, and regulatory compliance requirements.
• Promote a welcoming, positive, and inclusive experience that reflects the organization's culture and values.

Minimum Requirements:

• High school diploma required; associate's or bachelor's degree in Human Resources, Business, Education, or a related field preferred.
• At least 1 year of experience in onboarding, training, human resources, employee development, or operations required.
• Strong organizational and time management skills.
• Excellent interpersonal, communication, and presentation abilities.
• Ability to build positive relationships with employees at all levels of the organization.
• Comfortable speaking to groups and virtual facilitating training sessions.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office and HRIS or Learning Management Systems is preferred.
• Ability to maintain confidentiality and exercise sound judgment.

Work Schedule

This position operates on a flexible schedule based on organizational onboarding needs. Hours may vary to support new hire orientations and training sessions across multiple centers, including occasional early mornings, evenings, or weekends as needed.

In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:

• High integrity
• Excellent verbal and written communication skills
• Sound judgment
• Efficient
• Self-starter
• Ability to work independently and under pressure while handling multiple tasks simultaneously
• Ability to make decisions and use proper judgment with confidential and sensitive issues
• Must be able to react quickly and make effective decisions
• Demonstrate basic computer/word processing skills
• Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs

Physical Requirements and Working Conditions

The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business.

• A variable workload, periodic high activity level.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Sit for long periods of time, some bending, stooping and stretching
• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes
• Keyboarding for long periods of time

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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