Process Coordinator

OUR MISSION...To create meaningful changes in the lives of individuals with disabilities and their families through the use of evidence based practices and dedicated service providers.

Behavioral Health Allies provide services to individuals with a variety of disabilities varying from 18 months through adulthood. We address the needs of families, schools and agencies by conducting assessments, developing and providing intervention as well as training, while utilizing the principles of Applied Behavior Analysis and Positive Behavioral Intervention & Supports.

Why Choose BHA?

• Employee-centric culture that prioritizes the well-being and development of its employee
• Comprehensive training and support
• Focus on collaboration and teamwork
• Commitment to growth and opportunities for advancement
• Competitive salary and benefits
• Meaningful service and advocacy work with regional leader in behavioral health

FULL-TIME BENEFITS

• Medical/Dental/Vision
• OnDemand Pay (get your pay when you need it)
• Health Savings Account (HSA)/Flexible Spending Account (FSA)
• Short/Long Term Disability
• 401K matching
• Additional $100 wellness benefit on top of your regular pay after 90 days!
• Referral bonus and more!

QUALIFICATIONS:

Education:

• Master’s Degree in Special Education or Administration is preferred; Bachelor’s Degree in Special Education (with additional experience).
• Current Missouri licensure or certification as a Special Education Teacher or Missouri administrative license.

Experience:

• Three to five years’ special education teaching experience (with Master’s Degree); 10 years special education teaching experience (with Bachelor’s Degree).
• Commitment to ethical standards and professional integrity.
• Must be proficient with Microsoft Office (i.e. Outlook, Word, PowerPoint, and Excel).
• Strong time management skills and ability to prioritize work.
• Strong organizational skills and attention to detail, with an ability to prioritize tasks and manage multiple projects.
• Excellent verbal and written communication skills.
• Ability to work independently as part of a multidisciplinary team.
• Demonstrates taking initiative, anticipating needs, and exercising independent/sound judgment.
• Ability to demonstrate fiscal responsibility.

POSITION RESPONSIBILITIES:

Process Management and Improvement

1. Develop, document, and implement streamlined processes for program operations, including student intake, attendance tracking, and data management.

2. Lead Academy Referral Team in reviewing all referral documentation and contacts previous placements to obtain all records to determine if services are appropriate.

3. Coordinate the onboarding schedule of new students.

4. Identify opportunities for process improvement and collaborate with the Director of Education and other stakeholders to optimize program workflows.

5. Monitor adherence to program processes, reporting any inconsistencies and recommending solutions to improve efficiency and compliance.

Compliance and Documentation

1. Coordinate special education programs, policies, and diagnostic procedures.

2. Assume responsibility in systematically compiling, maintaining, and filing student records and keeping them current; both hard copies and electronically; creating templates for routinely used documents.

3. Ensure all student and program records are accurate, up-to-date, and maintained in compliance with school policies, local regulations, and applicable accreditation standards.

4. Conduct compliance efforts for special education K-12 through age 21.

5. Complete reviews of all special education, IEP/BIP documents, ensuring compliance with procedures, state and federal laws.

6. Perform and monitor timelines to ensure appropriate deadlines are met.

7. Supervise the Alternative Assessment programs (MAP-A and DLM) for students.

8. Coordinate data collection and reporting for student assessments, progress tracking, and other key performance indicators.

9. Support audits and compliance reviews by preparing the required documentation and assisting with follow-up actions as needed.

10. Assist in the preparation of company, federal, state, and local special education reports.

Scheduling, Coordination and Communication

1. Support the organization, scheduling, and ensuring completion of all evaluation reports, progress reports and IEPs – including sending calendar invites and due date reminders.

2. Assist in arranging program events, meetings, and parent conferences, ensuring that all logistical aspects are organized effectively.

3. Serve as a liaison between educators, therapists, and administrative staff to support consistent communication and smooth scheduling processes

4. Attend student conferences and meetings on behalf of BHA Academy as requested.

5. Serve as the liaison to each represented school district for all questions related to Special Education services.

6. Provide effective day-to-day operational support for the Special Education staff.

7. Promote effective communication with staff, parents, school districts, and Director.

8. Attend meetings and training sessions related to special education as deemed appropriate by the Director of Educational Services.

9. Assumes other responsibilities and duties as assigned by the Director of Educational Services.

10. Demonstrates effective problem solving, decision making, and organizational skills.

11. Willingness to be a substitute for communication and supervision when a teacher is absent.

PHYSICAL DEMANDS: General note: When moving residents or other heavy items, please make sure to ask for assistance if the task you are trying to complete requires more than one person. For a full definition of any terms used below, please consult with your HR team.

Seldom (1–5%): Balancing, crawling, pinching.

Occasionally (6-33%): Climbing, stooping, kneeling, crouching, pushing, pulling, lifting, grasping, repetitive motion. Medium to heavy work: Exerting 50-100 lbs. occasionally, and/or in excess of 50 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Frequently (34-66%): Reaching, standing, walking, talking. Sedentary to light work: Exerting 10-20 lbs. of force occasionally and/or negligible amount of force frequently or consistently to lift, carry, push, pull, or otherwise move objects, including the human body.

Continuously (67-100%): Hearing and visual acuity required for the position (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Machines, Tool and Equipment:

Seldom (1 –5%): Cooking tools

Occasionally (6-33%): Cleaning tools, shower, calculator, copier, projector and fax.

Frequently (34-66%): Writing instrument, tablet or computer.

WORKING CONDITIONS: This position is performed primarily indoors in the School or outdoors on School grounds. Occasionally in the community to provide recreation and skill acquisition opportunities for students with possible daily exposure to the elements.

As the students have varying levels of social and behavioral skills, they may act out emotionally or physically (yelling, biting, scratching, hugging, kissing, hitting etc.). Employees must be able to successfully adapt to these behaviors and act appropriately in return, using PCM techniques as needed.

While performing the duties of this job, the employee sometimes works near moving mechanical parts and is occasionally exposed to the risk of electric shock (cooking, cleaning, assistance in activities of daily living, etc.). The employee is also occasionally required to function in narrow aisles or passageways. The noise level in the work environment is usually moderate but may be high in the midst of a student’s crisis.

ACCESS TO PHI: The Special Education Teacher may have access to Protected Health Information (PHI) as needed to execute behavior plans or IEP, perform medication regimen duties (L1MA certified staff only), knowledge of applicable health history.

EQUAL EMPLOYMENT: Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

ADA STATEMENT: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

ACCOUNTABILITY/IMPACT: (Degree of answerability for actions, consequences of errors in judgment, and legal liabilities): Errors in judgment or mistakes could cost the organization loss of revenue, loss of clients, and/or negatively impact BHA"s reputation.

CORE COMPETENCIES:

1. Integrity and Professionalism: Operates with professionalism and integrity in all aspects of role, including interactions with coworkers, clients, and external contacts. Communicates in an open, honest, respectful, and consistent way. Demonstrates humility, sharing recognition and fault equally. Treats all employees as equal contributors.

2. Collaboration and Teamwork: Works cooperatively to achieve common goals by establishing and maintaining productive working relationships, sharing knowledge, and building consensus. Shows willingness to understand, respect, and support alternative perspectives, opinions, and ideas. Willing contributes to other teams a Subject Matter Experts; shares knowledge with others. Recognizes contributions of others and gives credit when credit is due.

3. Client/Customer Focus: Establishes and nurtures strong, sustainable, and collaborative relationships with clients; both internal and external. Actively seeks to understand and exceed internal/external client’s needs. Seeks and uses input and feedback to strengthen internal/external customer relationships and to improve outcomes. Engages the internal/external customer as a partner in delivering service.

4. Innovation and Initiative: Voluntarily looks for better ways to get things done and/or generate new ideas; acts on own without waiting for direction. Shows interest in learning new skills and performing new tasks. Sees beyond the “tried and true”; avoids staying a comfort zone. Identifies ways to incorporate new practices into existing framework.

5. Adaptability: Responds positively to changing circumstances by altering behavior to better fit different situations. Willing makes appropriate changes in work methods/processes. Overcomes obstacles to achieve results. Adjusts timelines, results, and expectations appropriate to changing needs.

6. Accountability: Takes responsibility for all work activities and personal actions. Respects confidentiality – appropriately handles confidential information. Meets or exceeds agreed upon expectations; follows through on commitments. Accepts responsibility for positive and negative outcomes of work.

MANAGEMENT/LEADERSHIP:

1. Serve as a role model to establish and foster a positive culture based on trust, respect, collaboration and integrity. Through personal example, establish the style and approach which will characterize the Company’s dealings with the marketplace.

2. Support, model and encourage a Culture of Compliance by adhering to, and fostering team members' adherence to, the Code of Business Ethics and Conduct and Compliance Program.

3. Develop a team of employees in accordance with BHA's policies and applicable laws. Responsibilities may include interviewing and recommending candidates; training employees; planning, assigning, and directing work; appraising performance; recommending rewards and disciplining employees; addressing complaints and resolving problems; and building an effective team dynamic.

4. Actively participate in the national healthcare community; stay abreast of trends, competitors and legislation.

5. Serve as a credible and collaborative leader with both internal and external constituencies by understanding the healthcare landscape and responding quickly to needs.

COMMUNICATION AND PERSON-CENTERED SUPPORTS:

1. Provides support to individuals using person centered language.

2. Reminds and coaches peers and co-workers to use person centered language.

3. Maintains basic knowledge of person-centered planning techniques.

4. Uses effective and sensitive communication skills to build rapport with individuals served, peers and supervisors.

5. Uses modes of communication and terminology that are appropriate to the communication needs of the individual served.

CRISIS PREVENTION AND DE-ESCALATION

1. Has the ability to identify a crisis, diffuse the situation, and determine an intervention strategy. Contacts necessary supports as needed.

2. Monitors crisis situations, discusses the incident with authorized staff and participants, adjusting supports and the environment, complies with regulations for reporting.

3. Proper implementation of PCM practices as dictated by the Behavioral Support Plan.

4. Is an active and compliant participant in any internal and external investigations following a crisis event.

TRAINING AND DEVELOPMENT:

1. Current Professional Crisis Management (PCM) Certification.

2. Current First Aid and CPR Certification.

3. Completion of TOOLS and ABA 101.

4. Completion of Abuse and Neglect, HIPAA Training, Bloodborne Pathogens, and Confidentiality.

5. Completion of Medication Aide training as assigned by supervisor.

6. Completes other professional development and training courses, as assigned.

7. Ability to work in a fast-paced high performing team environment under strict deadlines.

• Advanced organizational, time management and project management skills.
• Strong negotiating, listening and superior interpersonal skills.
• Demonstrated written and verbal communication skills including public speaking.
• Self-motivated strategic thinker with strong analytic and financial skills.
• Self-directed individual who leads a team to their full potential.
• Highly collaborative with ability to influence others and build strong professional relationships.
• Proficient in computer usage (Word, Excel, Outlook, Microsoft Dynamics and PowerPoint).
• Ability to regularly travel by air and automobile, including ability to drive when in the field.