Intake Coordinator

Behavioral Framework – a leading provider of ABA therapy to children diagnosed with autism - is looking for an Intake Coordinator!

Position Overview

The Intake Coordinator is responsible for welcoming new clients, scheduling and coordinating initial assessment appointments, and maintaining accurate record-keeping in the organization. This position reports to the Clinical Services Manager.

Behavioral Framework Highlights

• Behavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community.
• We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve.
• Ranked on the Inc. 5000 list for 3 consecutive years.
• 1 of 4 Autism providers in the country to earn 3-year accreditation telehealth from the Behavioral Health Center of Excellence.

Key Responsibilities

Intake and Record-Keeping

• Receive, respond to, and follow up on prospective client inquiries for ABA or psychological diagnostic services via phone and email.
• Conduct intake calls and schedule initial appointments for ABA or psychological diagnostic services.
• Coordinate assessment schedule with Clinical Management.
• Work collaboratively across departments to:
• Provide reminders to ensure new clients attend their initial assessment appointment.
• Receive, process, track and file new client intakes and assessment documents.
• Request, track, and update all documentation needed from external medical providers.
• Educate caregivers on legal documents and manage signed documents.
• Manage medical files on past and current clients.
• Audit medical files and systems for completeness and accuracy.
• Maintain relationship with clients and keep updated on status of intake and authorization process.
• Attend weekly meetings with clinical and administrative teams.
• Utilize the company’s compassionate approach to care.
• Other duties as assigned

Knowledge, Skills, Experience

• Maintain confidentiality; adhere to all HIPAA guidelines/regulations.
• Excellent customer service skills.
• Excellent organizational skills.
• Experience working with a diverse population.
• Knowledge of the behavioral health industry and terms.
• Experience in managing record keeping and tracking systems.
• Experience with patient care coordination.
• Experience working with insurance companies.
• Knowledge of regulations related to Medicaid and commercial insurance.
• Knowledge of industry regulations.
• Proficiency in Microsoft Office Suite.
• High School diploma required, college degree preferred.
• Bilingual English/Spanish required.

Work Environment, Physical Conditions

• Ability to work in a fast-paced environment.
• Ability to work 40 hours per week.
• Ability to work cooperatively with others.
• Must comply with practice policies and procedures.
• Requires daily in-office work. It does not meet the requirements of regular telecommuting.
• Physical activities include sitting for long periods of time, walking, bending, kneeling.
• Must be able to reach, pull, and push.
• Requires manual dexterity, auditory and visual skills.
• Ability to lift up to 15 lbs.

EOE

Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.

We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.