Case Manager - Personal Injury (Chief Client Advocate)

Title: Chief Client Advocate – Case Manager

Department: Pre-Litigation

Reports to: Pre-Litigation Supervisor

Employment status: Full-time

FLSA Status: Non-Exempt

Compensation: $17 - $20 per hour

ABOUT US

Begum Law Group is a highly successful, community-focused, fast-growing personal injury law firm headquartered in San Antonio with multiple offices across Texas. As a high-performing and dynamic team, we pride ourselves on doing the right thing every time, even when no one is looking. Integrity, teamwork, service, and community are our watchwords. You will be helping us reach those in the community who are looking for someone to defend them – helping them through some of the most challenging financial, medical, and personal situations people face.

CORE VALUES

Begum Law Group will grow and serve our clients and community by having a team of honest and dedicated professionals delivering quality, personal attention, and compassion. We achieve this by being proactive and always striving for excellence.

POSITION SUMMARY

The Pre-Litigation Case Manager is responsible for overseeing the initial stages of personal injury cases, ensuring that clients receive outstanding service and that their cases are managed effectively and efficiently. This role involves coordinating with various parties, maintaining thorough records, and ensuring timely progression of cases. Collaborating closely with our dedicated client ambassadors, you will contribute to streamlining processes and providing top-notch support to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Client Communication: Regularly communicate with clients to update them on the status of their case, address their questions or concerns, and gather necessary information.

Case Coordination: Collaborate with legal staff to ensure effective case progression.

Document Management: Collect, organize, and maintain all relevant case documents, including medical records, accident reports, witness statements, and other pertinent information.

Insurance Coordination: Communicate with insurance companies regarding claims, status updates, and negotiations.

Case Evaluation: Assist attorneys in evaluating the merits of a case, identifying its strengths and weaknesses.

Records Maintenance: Ensure that all case management systems and databases are updated regularly with the latest information.

Team Collaboration: Work closely with the litigation team in the event a case proceeds to court, ensuring a seamless transition.

Continuous Learning: Stay updated with the latest industry best practices, legal decisions, and regulations relevant to pre-litigation.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor’s degree or equivalent experience in a related field.

• Prior experience in a legal setting, preferably in personal injury or a related practice area.

• Ability to handle sensitive and confidential information with discretion.

• Energetic, hands-on, self-starter who can succeed with minimal supervision.

• Strong communication skills to effectively liaise with medical professionals and internal team members.

• Proficient with Microsoft Suite products (Word, Excel, Outlook)

• Excellent time management is a must.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related. instructions and to perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. Begum Law Group is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status, or other protected class.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Brownsville, TX 78526: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: In person

Salary : $17 - $20