What are the responsibilities and job description for the Hive Operations Technician (In-Office, San Ramon) position at Beewise?
About Beewise
At Beewise, we develop and operate autonomous robotic beehives that actively protect and support bee colonies — enabling sustainable pollination and revolutionizing agri-tech.
We combine robotics, AI, and environmental tech to bring precision to the heart of nature.
Our operations are expanding rapidly in the U.S., and we’re building a growing support team to ensure continuous monitoring, service, and performance across our hive network. This is an exciting time to join a developing operation with global impact, where your contributions shape real-world results.
About the Role
We’re looking for an Hive Operations Technician to join our Network Operations Center (NOC) team. In this role, you’ll monitor and process case alerts from our robotic hives, ensuring cases are closed quickly and accurately using our automation tools.
This is primarily an operations role — task-focused and detail-driven — and is ideal for someone early in their career who enjoys following structured workflows, working with dashboards, and supporting a high-tech mission in a steady, consistent way.
Much of the work involves using our technician app — reviewing camera feeds inside the hives, moving machine axes, and interacting with the system. While the role is mainly in-office, there may be occasional opportunities to join the field team for hands-on efforts, so being open to occasional fieldwork is a plus.
📍 This position is based in our San Ramon, California office
What You’ll Do
- 1–3 years of experience in operations, administrative support, case handling, or dispatch coordination
- Strong attention to detail and consistency in following processes
- Good written and verbal communication skills (English)
- Comfortable working with dashboards, ticketing systems, or workflow tools
- Enjoys working in a screen-based environment and has a technical/gamer mindset
- Self-motivated and reliable with strong follow-through
- Flexible to adjust hours when needed to align with field operations·
- Open to occasional fieldwork to support team efforts
- (Nice to have) Experience in agri-tech, robotics, automation, IoT, or beekeeping
What We’re Looking For
- 1–2 years’ experience in technical support, NOC, or remote operations
- Strong troubleshooting mindset and confidence in interpreting system alerts
- Excellent written and verbal communication (English)
- Self-sufficient, detail-oriented, and proactive in follow-ups
- Willingness to adapt to dynamic schedules based on field needs
- Comfortable with ticketing systems and live dashboards (e.g., Zendesk, Jira, proprietary tools)
- Experience in agri-tech, robotics, automation, or IoT
- Previous field coordination or dispatch operations
- Basic understanding of embedded systems or telemetry
- Beekeeping experience — nice to have
Location & Work Environment
- San Ramon, California (in-office)
- Work closely with U.S. and Israel-based teams in a dynamic, scaling international environment