What are the responsibilities and job description for the Front Desk Coordinator position at BeEvolvedHR?
Our client is seeking a warm, organized, and dependable Part-Time Front Desk Coordinator to serve as the first point of contact for patients while supporting the daily operations of their growing dermatology practice.
Key Responsibilities
- Serve as the first point of contact for patients by providing a welcoming, professional, and patient-centered experience
- Manage incoming phone calls, patient inquiries, appointment scheduling, confirmations, and rescheduling while maintaining a high level of responsiveness and professionalism.
- Facilitate patient registration, check-in, and check-out processes, ensuring demographic, insurance, and contact information is accurate and up to date.
- Maintain strict confidentiality of patient information and adhere to all HIPAA and practice compliance standards.
- Coordinate provider schedules and patient appointments to support efficient clinic operations and a positive patient experience.
- Verify insurance information, understand basic insurance benefits, and assist patients with insurance-related questions.
- Maintain accurate patient records through scanning, filing, and processing documentation and correspondence.
- Support administrative operations, including processing correspondence, coordinating FedEx and Quest Diagnostics pickups, and assisting with special projects as assigned.
- Monitor office and operational supply levels and communicate inventory needs to ensure uninterrupted clinic operations.
- Maintain a clean, organized, and professional office environment by performing routine facility upkeep, including emptying trash, cleaning restrooms, maintaining reception and common areas, and preparing patient rooms at the end of each clinic day.
- Monitor office and cleaning supply inventory and communicate replenishment needs to management.
- Assist with basic social media activities, including content posting, engagement, and patient communication initiatives.
- Assist with website updates and digital communication efforts to ensure information remains current and aligned with the practice's brand.
Qualifications
- High school diploma or equivalent required; associate degree or coursework in healthcare administration, business, communications, or a related field is a plus.
- Previous experience in a front desk, customer service, administrative, medical office, or similar client-facing role.
- Strong interpersonal, verbal, and written communication skills, with a commitment to delivering exceptional patient service.
- Ability to work independently, manage multiple priorities, maintain attention to detail, and remain organized in a fast-paced environment.
- Flexibility to work at any of our office locations as needed
- Proficiency with computers, Microsoft Office, Google Workspace, and other office technology, with the ability to quickly learn electronic medical records (EMR) and practice management systems.
- Working knowledge of medical insurance verification and benefits is preferred; willingness and ability to learn insurance-related processes is required.
- Self-motivated, dependable, and proactive, with a strong work ethic and willingness to support the evolving needs of a growing practice.
- Ability to exercise sound judgment, maintain confidentiality, and uphold HIPAA and patient privacy standards.
- Ability to sit, stand, walk, bend, and lift to 25 pounds as needed throughout the workday.
- Ability to perform light cleaning, organization, and office maintenance tasks to support a clean and safe environment.
Preferences
- Experience working in a healthcare, dermatology, or medical practice setting.
- Familiarity with electronic medical records (EMR) systems and medical office workflows.
- Knowledge of medical insurance terminology, eligibility verification, and patient benefits.
- Experience supporting social media, website updates, or other patient communication and marketing initiatives.