What are the responsibilities and job description for the IT Support Technician III position at Beehive Industries?
Beehive Industries is dedicated to Powering American Defense by revolutionizing the design, development, and delivery of jet propulsion systems to support the warfighter. Through the integration of additive manufacturing, the company aims to meet the growing and urgent needs for unmanned aerial defense by dramatically improving a jet engine’s speed to market, fuel efficiency, and cost.
Founded in 2020, the company is headquartered in Centennial, Colorado, with additional facilities in Knoxville, Tennessee, Loveland Ohio, and Mount Vernon, Ohio. Beehive is committed to grow and advance the defense industrial base while manufacturing exclusively in the USA. This role will be located at our Loveland, Ohio facility.
Role Overview
As a key member of the Beehive Industries IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.
What You'll Do...
Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match. Every role at Beehive Industries is bonus eligible and will also receive equity in the company.
Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Founded in 2020, the company is headquartered in Centennial, Colorado, with additional facilities in Knoxville, Tennessee, Loveland Ohio, and Mount Vernon, Ohio. Beehive is committed to grow and advance the defense industrial base while manufacturing exclusively in the USA. This role will be located at our Loveland, Ohio facility.
Role Overview
As a key member of the Beehive Industries IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.
What You'll Do...
- Assist users in resolving computer hardware and software issues
- Ensure quick response times to facilitate maximum uptime for all users and systems
- Troubleshoot and report network issues to the Systems team
- Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
- Act as a point of contact for Tier II escalated unknown/unsolved issues.
- Discuss best practices for PC maintenance and performance with users.
- Maintain, track, and control IT assets and inventory
- Collaborate with co-workers to share expertise, information and solve problems
- Document processes and best practices; assist in maintaining an up-to-date KB repository
- Assist remote infrastructure team with hands-on support
- Other duties as assigned by Supervisor/Manager
- Five plus years of IT support experience in a corporate environment
- Expert working knowledge of all Microsoft Windows & Office technologies (Windows 10/11 as well as MS Office 365 Suite)
- Expert working knowledge of Entra ID, Endpoint Management, Network fundamentals.
- Various Mobile phone support including MDM, VoIP, and other telecommunication technologies
- Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
- Must demonstrate superior organization and time management skills
- Ability to routinely lift 20-25 lbs and occasionally lift and move 50 lbs
- Education/Certifications: High School or equivalent required, Associate’s Degree or higher preferred
- A , Net , MSCA, and other IT related certificates are a plus
- U.S. Citizenship is required. Candidates must be able to obtain and maintain a U.S. government-issued security clearance
- Working knowledge of Ansys, Autodesk, Siemens or Solidworks applications
- Experience with Microsoft Teams Room hardware
- Experience with CAD/CAM/CFD software licensing, installation, and support
Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match. Every role at Beehive Industries is bonus eligible and will also receive equity in the company.
Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.