What are the responsibilities and job description for the Help Desk Specialist position at Beechwood IT Solutions Inc?
We are an innovative IT consulting firm providing technology solutions to businesses. We're seeking a Help Desk Specialist to provide first-line technical support to clients, troubleshooting issues and ensuring timely resolutions.
Key Responsibilities:Technical Support: Provide support for hardware, software, and network issues via phone, email, or chat.
Ticket Management: Log and track service requests, prioritizing issues based on urgency.
Client Communication: Maintain clear and professional communication with clients, explaining solutions in simple terms.
Documentation: Document recurring issues, solutions, and create knowledge base articles.
Collaboration: Work with internal teams to resolve complex issues and ensure client satisfaction.
Skills: Proficient in troubleshooting Windows/macOS, networking basics, and cloud services (Office 365, Google Workspace).
Certifications: CompTIA A , Network or equivalent preferred.
Soft Skills: Excellent communication, problem-solving, and customer service skills.
