Technology Support Assistant

                                                                    Beebe School District

                                                                          Technology Assistant

Department: Technology                                                  Job Status: Full Time

FLSA Status: Non-Exempt                                                Reports to: Technology Coordinator

Grade/Level: Classified                                                    Positions Supervised: None

Work Schedule:                                                          

243-day contract. Hours are typically 7:30-4:00 with a 30-minute lunch and two 15-minute breaks, but the hours may vary depending on the needs of the district.

POSITION SUMMARY

Maintain the operation of the district software, network systems and related hardware.

Essential Functions

• Maintain core routing, switching, wireless, and security systems across the organization to ensure high levels of data quality, availability, and security.
• Install, configure, and support network infrastructure, evaluate new technologies and products, implement network management tools.
• Evaluate, plan, refine, and implement voice, data, and security systems.
• Understand immediate and long term organizational requirements or changes that require IT support.
• Design, install, configure, and support LAN/WAN/MAN/WLAN communications systems in a large multi-campus environment.
• Maintain the core security products, such as firewalls, VPN's, internet filters, monitoring services, WLAN controllers, etc. for multi-campus network environments.
• Initiate approved programs and projects based on approval from the Technology Director.
• Prepare projects, track work plans, and maintain good communications for assigned rollouts of local and enterprise wide infrastructure.
• Ensure the development of technical solution designs and documentation of technical specifications.
• Track, monitor, and respond to all issues discovered via IT audits, both internal and external.
• Assist in the organization, inventory, and tracking of all network-related hardware and software resources.
• Prepare program and/or project requests, priorities, and plans for assigned areas of applications.
• Practice and exhibit quality workmanship, excellent work ethic and pride-in-ownership in the execution of all operating and maintenance duties including the proper care of all district property.
• Maintain a standard of premise wiring practices along with safe drilling and ladder practices.
• Be meticulous in recordkeeping and documentation.
• Perform disaster recovery simulation in conjunction with System Administrator Team every six months.
• Perform on-site and remote technical support related to assigned systems and their related systems.
• Develop, maintain, and monitor procedures for backups of all related systems and equipment including switch, access point, firewall, router and filter configurations.
• Make recommendations for the purchase of new network-related equipment and services.
• Provide emergency support on a rotating schedule.
• Analyze equipment performance records to determine the need for repair or replacement.
• Diagnose hardware and software problems related to systems and replace defective components.
• Maintain logs related to system functions as well as maintenance and repair records.
• Monitor system performance in order to determine whether adjustments need to be made, and to determine where adjustments will need to be made in the future.
• Recommend hardware or software changes to adapt to changing technology demands.
• Monitor and update student contact information generated by the mass notification systems.
• Adhere to all policies of the District.
• Perform other duties as assigned by the Technology Coordinator.

SKILLS & ABILITIES

        Education:                 High School Graduate or General Education Degree (GED): Required

                At least two-years technology experience , or an Associate's Degree (two-year college or                              technical school) preferred

                                          Field of Study: Information Technology or related field

                                          Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: Information                                             Technology or related field

        Experience:                Previous experience in network design and implementation preferred.

        Computer Skills:         Shall be able to demonstrate an acceptable level of proficiency with computers and programs                                                 associated with the position.

        Certifications & Licenses:      Documentation of training in network design.

        Other Requirements:             1.  Successful completion of pre-employment background checks.                                                                                        2.  Appropriate personal and professional conduct at all times around students, staff,                                                                 and the general public.

The Beebe School District has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Beebe School District reserves the right to change this job description and/or assign tasks for the employee to perform, as the Beebe School District may deem appropriate. It is the policy of the Beebe School District not to discriminate on the basis of age, sex, race, color, religion, national origin, or disability in its educational programs, activities, or employment practices.