Front Office Specialist

Our client is seeking a positive, warm, and energetic Workplace Concierge to support our their team. As a Workplace Concierge in our Durham office, you will have the responsibility for making a great first impression on behalf of our client. In this role, you will report to the regional Director of Workplace and be part of the overall Workplace Team.

Responsibilities:

• Assist the Workplace department with daily activities including but not limited to printing desk nameplates, ordering office supplies, maintaining and updating files and documents, submitting service requests.
• Manage visitors by greeting, welcoming, and directing them appropriately and notifying company personnel of visitor arrival. Ensure a positive visitor experience.
• Process guest and visitor badge requests by following procedures, monitoring logbooks and confirming identification.
• Maintain lobby and reception area to promote a welcoming and professional environment.
• Field, direct and answer questions from employees.
• Sign for package/parcel deliveries as they arrive.
• Maintain office security by working closely with building security personnel and being prepared for emergencies.
• Send out local email communications to local staff as needed.
• Support onsite events with catering, logistics, and set-up.

Requirements:

• 2 years office or reception experience.
• Proficient with Microsoft Office and Google Suite.
• Ability to successfully operate in a very fast paced, high tech environment and interact effectively with all levels of the organization.
• Must be able to maintain composure under pressure and manage unforeseen situations.
• Strong sense of urgency and efficiency in completing work.
• Demonstrated ability to build trust, relationship build and maintain confidentiality.
• Ability to take direction and wear many hats in a team environment with a warm, engaging and professional demeanor.
• Expeditious, timely, reliable, and courteous service to customer needs.
• Strong interpersonal and communication skills.
• Fun, creative, outgoing, professional and positive.
• Ability to work onsite daily.