What are the responsibilities and job description for the Front Desk Receptionist position at Bee Mindful Behavioral Health?
Medical Front Desk Receptionist
Bee Mindful Behavioral Health Clinic PLLC
El Paso, Texas 79924
Full-Time | Monday–Friday | No Weekends
Bee Mindful Behavioral Health Clinic PLLC is seeking a friendly, dependable, and highly organized Medical Front Desk Receptionist / Patient Services Coordinator to join our behavioral health team.
The front desk is an essential part of our clinic and often the first point of contact for our patients and families. We are looking for someone who provides excellent customer service, communicates professionally, pays close attention to detail, and can manage multiple responsibilities in a busy healthcare environment.
Position Responsibilities
- Welcome patients, families, and visitors in a friendly and professional manner.
- Answer incoming telephone calls, respond to patient questions, take accurate messages, and route calls appropriately.
- Schedule, confirm, reschedule, and cancel patient appointments while maintaining an organized provider schedule.
- Complete patient check-in and check-out procedures.
- Verify patient demographics, contact information, insurance coverage, and other required information.
- Perform insurance eligibility and benefit verification and identify coverage issues that may require additional follow-up.
- Collect and accurately enter patient information into the electronic health record.
- Communicate professionally with patients regarding appointments, required paperwork, referrals, and general office procedures.
- Scan, upload, organize, and maintain patient documents within the electronic health record.
- Assist with incoming medical records, forms, correspondence, and other administrative documentation.
- Maintain accurate and confidential patient information in accordance with HIPAA requirements.
- Monitor the daily appointment schedule and communicate scheduling concerns, cancellations, or other issues to the appropriate team member.
- Assist providers and clinical staff with administrative needs throughout the workday.
- Maintain a clean, organized, professional, and welcoming reception and front-office area.
- Complete additional administrative and clerical duties as assigned.
Qualifications
Previous front desk experience in a medical, behavioral health, dental, or other healthcare setting is strongly preferred.
The ideal candidate will have:
- Excellent customer service and interpersonal skills
- Strong telephone etiquette and professional communication skills
- Excellent organizational and time-management abilities
- Ability to multitask in a busy medical office
- Strong attention to detail and accuracy
- Basic computer proficiency and experience with Microsoft Office
- Experience using electronic health record (EHR/EMR) systems
- Experience with insurance eligibility and verification systems
- Ability to maintain patient confidentiality and follow HIPAA requirements
- Dependable attendance and professional workplace conduct
- Ability to work effectively both independently and as part of a team
Bilingual English/Spanish is strongly preferred.
Healthcare Front Desk Experience Preferred
Candidates with previous experience in the following areas are especially encouraged to apply:
- Medical or behavioral health front desk/reception
- Patient scheduling
- Insurance eligibility verification
- Medicaid and commercial insurance verification
- Electronic health records
- Patient registration and check-in/check-out
- Medical office administration
- Behavioral health or psychiatric office settings
What We’re Looking For
We are seeking someone who is dependable, professional, patient, and genuinely enjoys helping people. This position requires an individual who can remain organized while handling phone calls, patients, scheduling, insurance verification, and administrative responsibilities throughout the day.
Because our patients may be experiencing behavioral health concerns, professionalism, compassion, discretion, patience, and respect are extremely important.
Schedule
Monday–Friday
Full-Time
No weekends
9AM-6PM
Benefits
- Paid Time Off (PTO)
- Monday–Friday schedule
- No weekends
- Supportive team environment
- Opportunity to grow within an expanding behavioral health practice
Work Location
Bee Mindful Behavioral Health Clinic PLLC
El Paso, Texas 79924
Apply Today
If you have strong customer service skills, enjoy working with patients, and are looking for an opportunity to become part of a growing behavioral health practice, we encourage you to apply.
Please submit your resume through Indeed for consideration.
Pay: $12.00 - $16.00 per hour
Work Location: In person
Salary : $12 - $16