What are the responsibilities and job description for the Office Assistant position at Bee Cave Acupuncture?
Front Desk & Office Assistant (Part-Time, Opportunity for Full-Time)
Bee Cave Acupuncture | Austin, TX
About Us
At Bee Cave Acupuncture we believe everyone deserves to feel better, live healthier, and enjoy life to the fullest.
We are a welcoming, patient-centered wellness clinic that combines traditional acupuncture with a whole-body approach to health. Our team is passionate about helping patients feel comfortable, cared for, and supported throughout their healing journey.
About the Position
We are looking for a friendly, dependable, and highly organized Front Desk & Office Assistant to join our growing team.
This position will begin part-time, with the opportunity to transition into a full-time role as the clinic grows and based on performance.
You will play an important role in creating a positive experience for every patient, from their first phone call to their visits to our clinic.
The ideal candidate enjoys working with people, is comfortable making phone calls, pays attention to details, and can manage multiple responsibilities in a busy environment.
Key Responsibilities
Patient Care & Communication
- Warmly welcome patients and create a positive, professional first impression.
- Answer incoming calls, respond to inquiries, and help patients schedule appointments.
- Contact prospective patients who have expressed interest in our services and help them take the next step.
- Follow up with existing and previous patients to assist with scheduling and ongoing care.
- Help patients understand appointment procedures and next steps.
Front Desk & Administrative Support
- Manage appointment scheduling, confirmations, and changes.
- Maintain accurate patient records and administrative information.
- Assist with patient intake, payments, and insurance-related administrative tasks.
- Keep the reception area and treatment rooms clean, organized, and welcoming.
- Monitor office and clinic supplies and assist with inventory.
- Support practitioners and team members with daily clinic operations.
Qualifications
What We're Looking For
- A warm, friendly, and positive personality with excellent customer service skills.
- Strong communication skills and confidence speaking with patients by phone.
- Dependable, punctual, and responsible.
- Excellent organizational skills and attention to detail.
- Ability to multitask and stay calm in a busy environment.
- Comfortable learning new computer systems and software.
- A proactive attitude and willingness to take initiative.
- Ability to work collaboratively with a team.
- Respect for patient privacy and confidential information.
Preferred, But Not Required
- Previous experience in a medical office, wellness clinic, spa, or customer service environment.
- Experience with appointment scheduling or patient management software.
- Familiarity with Microsoft Office or Google Workspace.
- Bilingual English/Spanish is a plus.
What Makes This Opportunity Special
- A friendly, supportive team that genuinely cares about patients and each other.
- A beautiful, welcoming wellness environment.
- Training and opportunities to learn new skills.
- The opportunity to grow from a part-time position into a full-time role.
- Meaningful work helping people improve their health and well-being.
Position Details
- Schedule: Part-time initially, with potential to transition to full-time.
- Work Location: In person, Austin, TX.
- Compensation: Based on experience.
- Experience: Customer service or administrative experience preferred.
How to Apply
If you're organized, enjoy helping people, and want to be part of a team that makes a difference in patients' lives, we'd love to hear from you.
Please submit your resume and tell us a little about why you're interested in joining Bee Cave Acupuncture.
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- On-the-job training
- Paid time off
- Professional development assistance
- Uniform allowance
Work Location: In person
Salary : $17 - $18