Customer Service & Scheduling Coordinator

Seasonal Customer Service Representative (Remote)

Location: Remote (Cheyenne, WY or Larimer County, CO only)
Schedule: Monday through Friday, 8:00 AM to 5:00 PM MT
Season: April through October
Pay: $17.00 - $20.00 per hour, depending on experience and qualifications
Pay Schedule: Weekly payroll

About the Position

We are seeking a friendly, professional, and highly reliable Customer Service Representative to join our team during our busy irrigation season.

While this is a remote position, preference will be given to candidates located in Cheyenne, Wyoming. We will also consider qualified applicants residing in Larimer County, Colorado.

This is a fast-paced role that requires excellent communication skills, strong attention to detail, and the ability to remain calm and productive when things get busy. You will be a key point of contact for our customers and an important part of ensuring our daily operations run smoothly.

This is not an entry-level "answer the phone and wait for instructions" position. We are looking for someone who takes ownership of their work, learns quickly, solves problems independently, and contributes to the success of the entire team.

High-performing team members are often invited to return season after season.

Location Requirement

This position is open only to applicants residing in Cheyenne, Wyoming or Larimer County, Colorado (including Fort Collins, Loveland, Wellington, Berthoud, Timnath, and surrounding communities).

Applicants located outside these geographic areas are not eligible for consideration and will not be contacted regarding their application.

What You'll Do

• Answer incoming phone calls professionally and courteously

• Schedule customer appointments and manage technician calendars

• Respond to customer inquiries via phone, email, and text message

• Provide accurate information regarding services, pricing, and scheduling

• Follow up with customers regarding appointments, estimates, and invoices

• Maintain detailed and accurate customer records

• Coordinate with technicians and office staff to ensure excellent customer service

• Prioritize workload and manage multiple tasks simultaneously

• Assist with administrative and operational projects as needed

• Help solve problems and keep work moving forward

• Jump in wherever needed to support the team

What We're Looking For

Required Qualifications

• Exceptional customer service skills

• Excellent verbal and written communication skills

• Strong attention to detail

• Reliable attendance and punctuality

• Professional and positive attitude

• Friendly, upbeat personality

• Comfortable speaking with customers throughout the day

• Ability to work independently with minimal supervision

• Strong organizational and time-management skills

• Ability to remain calm and focused during high-volume periods

• Tech-savvy and comfortable learning new software platforms

• Team-player mindset with a willingness to help wherever needed

• Strong sense of urgency and follow-through

• Ability to adapt quickly to changing priorities

• Self-driven and motivated to accomplish goals

• Smart, resourceful, and eager to learn

• Thrives on challenge and takes pride in a job well done

• Understands that no task is too big or too small

Home Office Requirements

• Reliable high-speed internet connection

• Quiet, professional workspace free from distractions

• USB or Bluetooth headset for handling calls

• Minimum of one external monitor (required)

• Two external monitors strongly preferred

• Ability to work within multiple software systems simultaneously

Who Thrives Here

This position is ideal for someone who:

• Enjoys talking with people and building positive customer relationships

• Takes ownership of their work

• Notices the little details others miss

• Stays productive without being micromanaged

• Enjoys solving problems and finding solutions

• Understands the importance of teamwork

• Can successfully balance multiple priorities at once

• Takes pride in helping the entire team succeed

• Finds satisfaction in crossing tasks off a list and keeping things organized

Schedule & Benefits

• Weekly pay

• Monday through Friday schedule

• 8:00 AM to 5:00 PM Mountain Time

• No evenings

• No weekends

• Overtime is rare and always voluntary

• Paid observed holidays:

  • July 6

  • September 7

• Opportunity for returning seasonal employment based on performance

Before You Apply

Please apply only if:

• You reside in Cheyenne, Wyoming or Larimer County, Colorado.

• You are available to work Monday through Friday from 8:00 AM to 5:00 PM Mountain Time throughout the season (April through October).

• You have a reliable high-speed internet connection.

• You have a dedicated, professional workspace free from excessive distractions.

• You have at least one external monitor (required). Two monitors are strongly preferred.

• You have a headset suitable for handling customer calls.

• You are comfortable learning and working within multiple software platforms simultaneously.

• You are dependable, organized, and capable of working independently.

• You enjoy helping customers and providing exceptional service.

• You remain calm, professional, and solution-focused during busy periods.

We place a high value on reliability, accountability, and follow-through. If you consistently show up, keep your commitments, take ownership of your work, and enjoy contributing to a team environment, we encourage you to apply.

How to Apply

Please submit your resume along with a brief introduction explaining why you believe you would be a great fit for this role.

To confirm you have read this posting thoroughly, please include the word "Sprinklers" somewhere in your application.