Telecommunicator Trainee

POSITION SUMMARY:

As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information.

EXAMPLES OF WORK: (Illustrative Only)

• Answer emergency 911, seven-digit phone, and radio calls.

• Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures

(SOPs).

• Operate telecommunications equipment and computer systems in accordance with regulations set forth

by the FCC and other agencies.

• Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs.

• Conduct accurate data entry into various software during and after a call.

• Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory

agencies.

• Work with, and coordinate communications with a variety of agencies, including but not limited to:

o Law Enforcement Agencies

o Fire Departments

o Rescue Services

o State Agencies

o Social Services

• Complete all of the following requirements, including but not limited to:

o 16-hour Emergency Fire Dispatch class

o 16-hour Emergency Medical Dispatch class

o 16-hour Emergency Police Dispatch class

o HazMat R&I

o CLEAN certification

o TDD/TTY operations

o CPR

o Emergency Telecommunicator/Dispatcher PEMA certification

o NIMS 100 & 700

o TERT

Applicant may be required to do additional training and recertifications

REQUIRED QUALIFICATIONS:

• Highschool diploma or GED

• Ability to type a minimum of 25 words per minute

• Prior experience in one of the following:

o Dispatching, telecommunications, emergency services, customer service

• Ability to sit or stand for long periods of time

• Phone, computer, and customer service experience

• Able to effectively handle high-stress situations

• Ability to multitask and prioritize work responsibilities

• Open availability to shifts

• Knowledge of local geography

PREFERRED QUALIFICATIONS:

• Associates degree

• One year experience in one of the following:

o Dispatching, telecommunications, emergency services, customer service

• Prior experience working with Computer Aided Dispatching Systems (CAD)

• First Aid certifications, telecommunications/dispatching certifications, NIMS/ICS certifications

This job description does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.