eCommerce Customer Experience & Fulfillment Specialist

Bedford Camera & Video is a photography retailer headquartered in Springdale, Arkansas with a strong web presence on Bedfords.com and retail stores across Arkansas, Oklahoma, Missouri, and Kansas. For over 50 years, Bedford Camera has been the source for professional gear, expert advice, and hometown service.

We are looking for a motivated and detail-oriented eCommerce Customer Experience & Fulfillment Specialist to join our growing online team at our Springdale General Office. This role is a key part of our day-to-day eCommerce operations and customer support experience.

If you enjoy working in a fast-paced environment, helping customers, staying organized, and being part of a collaborative team, we’d love to talk with you. You will work closely with our eCommerce staff assisting with online order fulfillment, customer communication, shipment coordination, live chat, phone support, and helping ensure our customers receive the high level of service Bedford Camera is known for.

Who We Are Looking For:

We are looking for someone who is dependable, organized, positive, and customer-focused. You should enjoy helping people and be comfortable communicating through phone, email, and live chat.

The ideal candidate can multitask effectively, stay calm under pressure during busy sales periods, and pay close attention to details while handling orders and customer interactions.

Photography knowledge is a plus, but not required. We’re happy to train someone with a strong work ethic and great communication skills.

eCommerce Customer Experience & Fulfillment Specialist Responsibilities:

• Assist with daily online order processing, including picking, packing, and shipping orders.
• Communicate with customers regarding order verification, payment information, shipment updates, and product availability.
• Respond promptly to customer inquiries through phone, email, and live chat.
• Coordinate with retail store teams to ensure timely fulfillment of online orders.
• Help process incoming inventory and prioritize customer backorders and preorders.
• Review orders for accuracy and assist with fraud prevention and payment verification when needed.
• Maintain a high level of customer service and professionalism across all communication channels.
• Help monitor order queues and ensure shipments are processed efficiently during high-volume periods.
• Assist customers with product questions, shipping concerns, and order modifications.
• Support the eCommerce team with additional operational and administrative tasks as needed.

Essential Skills Include:

• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable communicating by phone, email, and live chat.
• Basic computer proficiency and ability to learn new software systems quickly.
• Ability to work independently while also collaborating with team members.
• Reliable attendance and strong work ethic.

Bonus Skills Could Include:

• Experience with eCommerce platforms such as BigCommerce, Shopify, or Magento.
• Experience with shipping software and online order management systems.
• Photography or camera knowledge.
• Retail or customer service experience.
• Experience with inventory systems or small warehouse operations.
• Familiarity with payment processing or fraud prevention procedures.

Benefits:

Salary is dependent on experience. Generous discounts on products and services. Paid holidays. No weekends (excluding holiday season). 401(k), 401(k) matching, Dental insurance, Employee discount, Health insurance, Health savings account, Life insurance, Paid time off, and Vision insurance.

Application:

• Please provide a resume and three professional references. Photography or eCommerce experience is a plus, but not required.