Marketing & Member Engagement Coordinator

Marketing & Member Engagement Coordinator

Our Mission

The Bedford Area Chamber of Commerce is a catalyst for local business success, a convener of regional leadership, and a champion for a vibrant and resilient economy. We bring businesses, organizations, and community leaders together to strengthen the Bedford region through meaningful connections, professional development, advocacy, and collaboration.

Position Summary

Help local businesses succeed by telling their stories, creating meaningful member experiences, and delivering Chamber programs that strengthen the Bedford region. 

As the Marketing & Member Engagement Coordinator, you’ll play an important role in how businesses experience the Chamber every day. From welcoming new members and sharing their successes to coordinating events and creating engaging marketing campaigns, you’ll help ensure our members feel connected, supported, and proud to be part of the Chamber community. 

We’re looking for someone who enjoys building relationships, is highly organized, communicates well, and thrives in a fast-paced environment where no two days are exactly alike. 

A Typical Day

This position is ideal for someone who enjoys connecting with people, solving problems, and making things happen. One morning you might be meeting with a new business owner, and that afternoon you could be designing social media graphics, helping prepare for a ribbon cutting, or coordinating an event. Every day is different, but every day is an opportunity to help local businesses grow and strengthen the Bedford area.

What Success Looks Like

The ideal candidate is someone who: 

• Naturally enjoys meeting new people and building relationships. 
• Is organized enough to manage multiple projects without losing sight of the details. 
• Takes initiative and looks for ways to improve processes. 
• Communicates professionally while maintaining a warm, approachable personality. 
• Is comfortable learning new technology and adapting as our organization grows. 
• Believes that strong local businesses create stronger communities.
• Is comfortable working in a small organization where priorities may shift and every day looks a little different.

Member Experience

• Welcome and support new, current, and prospective Chamber members through positive, responsive communication. 
• Meet with prospective members to discuss Chamber membership and help businesses determine how the Chamber can support their goals.
• Conduct membership meetings with existing members. 
• Build relationships with businesses by helping them understand and maximize the value of Chamber membership. 
• Respond to member questions and connect businesses with Chamber resources and opportunities. 
• Support membership recruitment and retention efforts by helping businesses stay engaged throughout their membership journey. 

Marketing & Communications

• Create engaging marketing materials that promote Chamber programs, events, and member businesses. 
• Manage the Chamber’s website, email newsletters, social media channels, and other communication platforms. 
• Tell the stories of our members and community through photography, video, written content, and digital marketing. 
• Coordinate media outreach, press releases, podcast promotion, and community advertising. 
• Track marketing performance and recommend new ideas to strengthen member engagement. 
• Stay current with trends in marketing, design, digital communications, and AI productivity tools.
• Maintain consistent Chamber branding across all print and digital communications.

Events & Programs

• Coordinate logistics for Chamber networking events, ribbon cuttings, educational programs, and signature events. 
• Work with vendors, venues, volunteers, sponsors, and partners to deliver high quality member experiences. 
• Assist with event marketing, registration, setup, breakdown, and follow-up communications. 
• Help establish and improve systems that create consistent, professional event experiences. 
• Represent the Chamber professionally at community events, networking functions, and member celebrations. 

Administrative Support

• Answer phones and respond to general inquiries.
• Assist with ChamberMaster database maintenance and member records. 
• Help maintain organized office systems and administrative processes that support excellent member service.
• Contribute to a small, collaborative team where everyone pitches in as needed.

Preferred Experience

• Experience in marketing, communications, event planning, customer service, nonprofit organizations, or business development. 
• Bachelor’s degree preferred but equivalent professional experience will be considered. 
• Experience with Canva and common office software is required. Experience with CRM software, email marketing platforms, and AI productivity is a plus.