What are the responsibilities and job description for the Workforce Analyst position at BECU?
Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.
PAY RANGE
The Target Pay Range for this position is $31.11-$37.88 hourly. The full Pay Range is $24.14-$44.90 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Benefits
Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.
Impact You’ll Make
As a Workforce Analyst at BECU, you’ll be at the heart of ensuring our Contact Center and Retail teams are positioned for success every day. You’ll use your expertise to build efficient schedules, manage real-time staffing needs, and collaborate with cross-functional teams—all so our members continue receiving the exceptional service they deserve. Your attention to detail and knack for data will empower operational excellence, directly impacting the employee and member experience. You won't just analyze schedules—you’ll shape the way our teams thrive.
What You’ll Do
What You’ll Gain
This opportunity is ideal for someone who thrives in structured environments and enjoys problem-solving with a purpose. The ideal Talent Persona for this role will likely be drawn to:
Minimum Qualifications:
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney
EEO Statement
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.
PAY RANGE
The Target Pay Range for this position is $31.11-$37.88 hourly. The full Pay Range is $24.14-$44.90 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Benefits
Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.
Impact You’ll Make
As a Workforce Analyst at BECU, you’ll be at the heart of ensuring our Contact Center and Retail teams are positioned for success every day. You’ll use your expertise to build efficient schedules, manage real-time staffing needs, and collaborate with cross-functional teams—all so our members continue receiving the exceptional service they deserve. Your attention to detail and knack for data will empower operational excellence, directly impacting the employee and member experience. You won't just analyze schedules—you’ll shape the way our teams thrive.
What You’ll Do
- Forecast with Precision: Develop forecasts and/or reforecasting for contact volume, average handle time (AHT), and shrinkage to support staffing models and scheduling decisions.
- Build Smart Schedules: Create and maintain agent schedules that reflect PTO and other offline activities while ensuring coverage aligns with forecasted demand.
- Monitor in Real Time: Monitor intraday performance and member arrival patterns to make timely staffing and call routing adjustments that maintain service levels.
- Optimize Workforce Tools: Administer workforce management systems and scheduling tools, ensuring data accuracy and system functionality.
- Support Report Creation: Prepare and analyze workforce data to support operational decisions, monthly reporting, and continuous improvement initiatives.
- Ensure Regulatory Alignment: Ensure scheduling practices adhere to internal policies & labor laws and recommend process improvements to enhance workforce efficiency.
- Collaborate for Success: Partner with Contact Center and Retail leadership to align scheduling strategies with training sessions, system launches, and events.
- Deliver with Accuracy: Maintain data accuracy in employee records and schedules to support compliance, analysis, and workforce planning.
What You’ll Gain
This opportunity is ideal for someone who thrives in structured environments and enjoys problem-solving with a purpose. The ideal Talent Persona for this role will likely be drawn to:
- A collaborative culture where your scheduling insights influence broader strategies
- Access to innovative tools and supportive teams ready to help you succeed
- You'll be seen as a trusted advisor and partner to the teams you support
Minimum Qualifications:
- High School diploma, or equivalent work or educational experience
- Two years of experience within BECU, another financial institution, or comparable work/educational experience
- Scheduling and forecasting experience in a Contact Center or Retail environment
- Knowledge of forecasting programs (Workforce Management System) preferred
- Ability to plan, organize, and implement projects in a timely manner
- Proficient verbal and written communication skills in English
- Strong organizational skills with the ability to prioritize multiple tasks
- Detail oriented, with a high degree of accuracy
- Full-time availability, with flexibility for additional hours as needed
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney
EEO Statement
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Salary : $24 - $45