What are the responsibilities and job description for the Services Operations Supervisor position at Becton Dickinson?
Services Operations Supervisor
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities:
Assists the Services Operations Manager with client projects including responsibilities such as, communicating project updates internally and externally, and ensuring projects are completed in accordance with client expectations and company's standard operating procedures.
Leads daily morning stand-up meetings and works closely with Lead Technician(s) and engineering technicians to handle day-to-day project execution including resource scheduling, equipment scheduling, quality event tracking and completion, and other operations activities as needed. Supervises day to-day lab operations including:
Trains personnel in company policies, quality system, and procedures and test methods
Troubleshoots testing equipment and investigates out of specification, deviation, and other events directly.
Supports Services Operations Manager in development and maintenance of the company's training programs in compliance to cGMP and/or ISO guidelines.
Work with client logistic groups and project leaders to ensure the receipt and tracking of materials to and from ZebraSci labs.
May supervise directly or indirectly lab technician staff by:
Providing career support, guidance, mentorship, and development opportunities for more junior operations staff.
Service delivery management responsibilities. Conducts, performs and/or ensures the following:
Conducts facilities work, including management of alarm systems, sample storage areas, housekeeping activities, and others.
Manages equipment and staff schedule to maximize efficiency and productivity
Edits, authors, and reviews test protocols and reports, leveraging site staff as needed
Edits, authors and reviews SOPs, IQ/OQ/PQ, change controls & other technical documentation related to ZebraSci processes and services as needed
Ensures that company standard operating procedures are being followed
Executes and manages laboratory data and document review to ensure work is completed in alignment with company procedures and client expectations
Oversees and manages equipment maintenance schedule including instrument calibrations, performance verification, and IQOQPQ.
Authors quality system related tasks such as non-conformances, deviations, and CAPAs, including updates to Quality System documents as needed. Analyzes problems, identifies solutions, and implements recommendations as well as assists and/or authors quality events in collaboration with quality team.
Maintains a working knowledge of commonly prescribed methods, background information, and troubleshooting strategies.
Assists the services operations manager in supporting client and agency audits, inspections, and visits.
Other activities, testing, and duties as needed or assigned.
Requirements
Bachelor's Degree in science or engineering field.
2 years of experience in pharmaceutical, device, or contract research and development industry (or adjacent field). Research or testing experience in a laboratory setting is required.
Experience working within a GMP and/or highly regulated environment is preferred.
Strong technical writing skills.
Familiarity with ISO, ICH, ASTM standards is a plus.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Primary Work LocationUSA NJ Branchburg
Additional Locations
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PDN-98c0aa1e-d5c2-4d03-abe9-8e7a9f1f3203
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities:
Assists the Services Operations Manager with client projects including responsibilities such as, communicating project updates internally and externally, and ensuring projects are completed in accordance with client expectations and company's standard operating procedures.
Leads daily morning stand-up meetings and works closely with Lead Technician(s) and engineering technicians to handle day-to-day project execution including resource scheduling, equipment scheduling, quality event tracking and completion, and other operations activities as needed. Supervises day to-day lab operations including:
Trains personnel in company policies, quality system, and procedures and test methods
Troubleshoots testing equipment and investigates out of specification, deviation, and other events directly.
Supports Services Operations Manager in development and maintenance of the company's training programs in compliance to cGMP and/or ISO guidelines.
Work with client logistic groups and project leaders to ensure the receipt and tracking of materials to and from ZebraSci labs.
May supervise directly or indirectly lab technician staff by:
Providing career support, guidance, mentorship, and development opportunities for more junior operations staff.
Service delivery management responsibilities. Conducts, performs and/or ensures the following:
Conducts facilities work, including management of alarm systems, sample storage areas, housekeeping activities, and others.
Manages equipment and staff schedule to maximize efficiency and productivity
Edits, authors, and reviews test protocols and reports, leveraging site staff as needed
Edits, authors and reviews SOPs, IQ/OQ/PQ, change controls & other technical documentation related to ZebraSci processes and services as needed
Ensures that company standard operating procedures are being followed
Executes and manages laboratory data and document review to ensure work is completed in alignment with company procedures and client expectations
Oversees and manages equipment maintenance schedule including instrument calibrations, performance verification, and IQOQPQ.
Authors quality system related tasks such as non-conformances, deviations, and CAPAs, including updates to Quality System documents as needed. Analyzes problems, identifies solutions, and implements recommendations as well as assists and/or authors quality events in collaboration with quality team.
Maintains a working knowledge of commonly prescribed methods, background information, and troubleshooting strategies.
Assists the services operations manager in supporting client and agency audits, inspections, and visits.
Other activities, testing, and duties as needed or assigned.
Requirements
Bachelor's Degree in science or engineering field.
2 years of experience in pharmaceutical, device, or contract research and development industry (or adjacent field). Research or testing experience in a laboratory setting is required.
Experience working within a GMP and/or highly regulated environment is preferred.
Strong technical writing skills.
Familiarity with ISO, ICH, ASTM standards is a plus.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
Primary Work LocationUSA NJ Branchburg
Additional Locations
Work Shift
Show More
Show Less
Apply
Save Job
PDN-98c0aa1e-d5c2-4d03-abe9-8e7a9f1f3203
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