Program Support Assistant (OA)

The position is in the Social Work Service Line (SWSL), Veteran's Health Administration, VA Capital Newtwork (VISN5), Beckley VA Medical Center, Beckley West Virginia. This position is responsisble for a broad range of administrative and clerical duties associated with multiple, direct patient care clinical social workers and special program coordinators.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintains and disposes records according to regulations. Answers and directs phone calls to appropriate staff members. Receives, routes and prepares various correspondence. Tracks notifies supervisor/manager of impending suspense dates. Manages supervisor's calendar, resolving scheduling conflicts, and rescheduling appointments as needed. Uses computer to maintain and print documents and files. Understands and interprets a variety of local, federal and state laws policies, procedures as well as standards and regulations from external accreditation organizations. Communicates verbally and in writing with diverse internal and external customers in a professional and courteous manner. Assists with responses to action items to include congressional responses as needed. Notifies Supervisors, managers and staff of impending suspense dates.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Major Duties May Inlcude:

• Coordinates travel and training for the Chief, assisting with administrative enrollment, travel reseration, itineraried, requests and voucher reconcilliation.
• Coordinates meeting spaces, IT support, and requirements. Attends meetings, prepares meeting minutes, and follows up on action items with appropriate staff members independently.
• Greets, assists, and refers visitors. Answers, screens and refers phone calls. Liason between the supervisor and subordinate units.
• Primary records liason for the department administrative Standards Operating Procedures (SOP) and policies. Analyzes administrative processes and workflows and identifies areas for improvement. Makes suggestions to the Administrative Officer, updates policies, and implements changes within the department.
• Backup timekeeper, responsible for the Delegation of Authorities for time and leave program and ensures the supervisors have completed their education in order to appropriately post approvals
• Assist with referring patient complaints to the Patient Advocate for the SW service line.

Work Schedule: Monday-Friday 8am-4:30pm
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD23140-O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized

Salary : $45,409