What are the responsibilities and job description for the Utility Technician- Collecting/Investigating/Billing position at Beckley Sanitary Board?
Overview
The Utility Technician-Collecting/Investigating/Billing is responsible for field work as needed by the Billing and Collections Department. In addition, this position is required to be confidential when handling sensitive information. This position requires interpersonal skills when dealing with the public, organizational skills, and the ability to multi-task in a busy office setting.
Responsibilities include but not limited to:
- Excellent customer service; professional, accurate, and efficient service to customers
- Collection of delinquent accounts in the field;
- Terminating water service for non-paying sewer customers;
- Investigate property/meter locations;
- Hang door notices;
- Delivery and pickup of Beckley Water, City of Beckley, and Beckley Sanitary Board items and mail;
- Take pool photos and measure for dimensions for pool adjustments;
- Delivery of daily deposit to bank;
- Delivery and pickup mail at USPS;
- Restore water service as directed by office personnel;
- Communicate with the Billing Department regarding any issues and or concerns of direct customer service;
- This position requires a valid driver’s license;
- This position requires travel for Beckley Sanitary Board;
- Assist utility crews with construction, maintenance, repairs, and other field activities.
- Assist with sewer and utility construction projects, including general labor and other tasks as directed by supervisors.
- Maintenance of building including but not limited to cleaning, painting and repair
- Other duties as assigned;
- This position requires a high school diploma or GED equivalent. The employee must possess the ability to read, write, and follow instructions.
- In addition to a high school diploma or GED equivalent and the ability to read, write, and follow instructions, this position prefers one (1) year of experience in customer service and construction, and the ability to communicate well with the general public.
- Must be able to pass background check, physical and drug test.
Pay: From $16.75 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17