Collections Specialist I

Hybrid (1 day a week, Ogden, UT)

Becklar is currently seeking an Collections Specialist I. Under direction of the Accounts Receivable Manager, the Collections Specialist I is responsible for researching disputes submitted by customers, following delinquent accounts and collecting payments. Collections Specialist I is Responsible for following all accounts receivable and collection policies and procedures of Becklar, LLC. Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

Becklar is one of the fastest growing alarm monitoring companies in the country. We exist to help people and we make the world a better place by providing our expertise and the services we deliver. At Becklar, we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We build and extend Trust. In short, We Care F.I.R.S.T.

Essential Job Functions

• Exemplify excellent attention to detail, customer service, and communication skills and demonstrate ability to work well under pressure for extended periods of time
• Manage time to meet deadlines and perform accurate work
• Be proficient in computers, ERP systems, Microsoft Excel & Word, and other related software
• Ensure that the accounts receivable and collection processes and controls are being followed
• Maintain professionalism, excellent customer service and integrity through employee and customer requests and interactions
  
  

Responsibilities / Duties / Tasks

• Apply customer payments received through mail and electronically each day
• Process and review the AR Aging report to ensure all credits have been applied to customer’s invoices and to determine which customers are past due and require collections
• Perform collections efforts as outlined in customers’ contracts and per Becklar, LLC policy
• Send customer statements monthly or as requested
• Answer customer’s questions via emails and phone calls with courtesy and professionalism and resolve problems as they occur
• Learn and stay up to date with new company implemented receivable and collection controls, procedures, and systems
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
• Perform job duties following a hybrid work schedule. May work remotely or from the office as needed, based on the demands of the position.
  
  

Job Qualifications / Skill Requirements

• Maintain a consistent and predictable schedule & work 40 hrs/week
• Must have experience with receivables, payables, collections or other accounting specialist processes
• High school diploma or equivalent required (Associates degree desired)
• Proficiency with Microsoft Office/Google Products, and ERP Systems
• Must be able to read and speak clearly in English
• Strong attention to detail with the ability to meet tight deadlines
• Ability to communicate professionally both written and verbal
• Effectively solve problems