GENERAL MANAGER

Description

Job Summary/Purpose:

The General Manager is responsible for all store operations and ensures efficient and profitable execution of Friendship Kitchen Food programs, policies, and expectations through his/her store team. The General Manager creates an environment that delivers Wicked Awesome Customer Service (WACS) in a clean, friendly, and safe manner. The General Manager position is hands-on and will involve performing any, and all store related functions that are required.

Key Responsibilities:

• Ensure Wicked Awesome Customer Service (WACS) is being provided to our customers each day and assist guests on inquiries and complaints.
• Ensure consistent high-level merchandising of store products and maintain awareness of monthly promotions and signage.
• Adapts to the changing needs of the business
• Control labor costs, supplies, cash, and inventory within budget to maximize profitability.
• Work directly with the Store Auditor to resolve issues, update information, and otherwise assure accuracy of daily reports.
• Review shift reports and assure that all reports and funds reconcile and balance per company policy.
• Train and development of all team members in all aspects of the business and work with employees to document performance issues.
• Perform routine inventory counts for cigarettes, lottery tickets and other items as required per company policy
• Review gas pricing for designated area competition twice per day, or as needed.
• Report pricing to corporate as needed.
• Develop weekly store staffing schedule, assuring store open hour coverage for prime sales hours and slow periods, focused on staffing to store staffing standards and minimizing overtime.
• Comply with and enforce all safety, security, environmental regulations, emergency operation procedures, company policies, procedures and guidelines.
• Ensure the Kitchen is adhering to the FriendShip Kitchen Food Program.
• Ensure menu items are served at high quality and standards of FriendShip Kitchen.
• Ensure Presentation is accurate and appealing to the customer.
• Ensure proper ordering, receiving, storage, and replenishing foodservice items as needed.

Success Measures:

The effectiveness of the General Manager position will be evaluated on the following criteria:

• The completion of an annual Employee Performance Review by the District Manager
• Sales performance of assigned store
• Margin performance of assigned store
• Labor/Payroll control of assigned store
• Maintenance of a high performing, motivated and efficient store staff
• Maintenance of a high level of customer service for the assigned store
• Expense control of assigned store
• Inventory accuracy and stocking levels/turns of assigned store
• Ratings of assigned store via Mystery Shopper and other independent store evaluation programs.
• Performance results of Store Audits of assigned store.

Performance Evaluation

The effectiveness of the General Manager position will be evaluated on the following criteria:

• The completion of an annual Employee Performance Review by the District Manager
• Sales performance of assigned store
• Margin performance of assigned store
• Labor/Payroll control of assigned store
• Maintenance of a high performing, motivated and efficient store staff
• Maintenance of a high level of customer service for the assigned store
• Expense control of assigned store
• Inventory accuracy and stocking levels/turns of assigned store
• Ratings of assigned store via Mystery Shopper and other independent store evaluation programs.
• Performance results of Store Audits of assigned store.

Direct Reports

Assistant Managers and FriendShip Associates

Requirements

Skills & Qualifications

Required:

· High School Diploma or equivalent with minimum of two years experience in retailing, convenience or fast food industries.

· Basic computer/systems literacy (e.g., Back Office System, Word, e-mail)

· Knowledge of financial management

· Ability to be on call 24 hours a day, seven days a week,

· Demonstrate leadership skills

· Communicate in a clear, concise, understandable manner, and listen attentively, comprehend material, and provide instruction to all employees.

· Strong administrative, analytical, and interpersonal skills.

Preferred:

· Management experience

· SafeServ food service certification may be required for certain locations

Physical Demands and Environmental Condition Requirements

Frequent:

Walking, lifting and carrying up to 50 lbs., pushing and pulling, climbing, stooping, forward bending, squatting, reaching, use of hand and foot controls, exposure to hot and cold temperatures, weather, atmospheric conditions..

Standing, sitting, use of hands, talking, hearing, seeing.

Travel Requirements and Work Schedule

• Must Maintain a flexile work schedule based on store needs, with a minimum commitment of 45 hours per week