What are the responsibilities and job description for the Technical Support Specialist position at Beck's Superior Hybrids?
Technical Support Specialists must offer superior support and service, have strong people skills, and be patient in assisting Beck’s employees and dealers with any number of supported platforms.
As a member of the Beck’s Family of employees, all full-time employees are eligible for a generous benefits package:
- Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner
- 401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings
- Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts
- Company Christmas Party, Free Lunch, Two Hundred Dollar Merchandise Allowance, & Much More
Responsibilities
- Answer technical support calls and tickets.
- Setting up new hardware.
- Provide excellent customer service.
- Troubleshoot a variety of technical devices and software. Laptops, desktops, iPhones, iPads, printers, etc.
- Assist in maintaining Technology at all Beck’s Superior Hybrids’ regional sites.
- Resolve issues without escalation when possible and gather detailed information to pass along to other members of the Technology team when necessary.
- Support company Attitudes and Actions and the mission to help farmers succeed.
- Perform other duties as may be required by supervisor.
Job Requirements
Education and training:
- Bachelor of Science Degree in computer science or related field preferred, but not required.
- Must possess and maintain a valid driver’s license and insurable driving record as determined by Beck’s automobile insurance policy.
Skills:
- Must be able to research and resolve problems efficiently and independently.
- Must be an ideal team player.
- Excellent verbal and written communication skills.
- Must be self motivated and take initiative.
Experience:
- 12 months of experience in related field is preferred
** In an effort to provide a safer, drug-free workplace for employees, all full-time applicants to whom offers of employment are made must submit to a drug test and background check, subject to applicable local, state, or federal laws or regulations. Employment at Beck's is contingent upon passing these pre-employment screenings.