What are the responsibilities and job description for the Customer Finance Specialist position at Beck's Superior Hybrids?
A Customer Finance Specialist at Beck’s is responsible for building relationships with sales team, dealers, customers, and teammates. You will help the sales team and customers understand the activity on their account, problems they have encountered, and provide solutions for their concerns. As a customer finance specialist, you should be a proven problem solver and driven to building long term impactful relationships with customers and teammates. You must be able to thrive in a dynamic customer driven environment and have previous experience working in customer service. Our perfect candidate loves to do the small things well, has a passion for going the extra mile, naturally cares for those around them, and is highly customer foucssed. This position will be on-site in Atlanta, IN.
As a member of the Beck’s Family of employees, all full-time employees are eligible for a generous benefits package:
- Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner
- 401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings
- Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts
- Company Christmas Party, Free Lunch, Two Hundred Dollar Merchandise Allowance, & Much More
Responsibilities
- Answer the phone first and foremost
- Serves the customer by providing information and resolving service problems
- Resolves service problems by clarifying the customer’s complaint and determining the cause of the problem, selecting and explaining the best solution to solve the problem and follow up to ensure resolution
- Reconciliation of customer and dealer accounts
- Batch out, scan, and post all payments
- Answer, teach, and resolve dealer income questions and calculation
- Makes customer collection calls and sends collection letters
- Process customer refunds and dealer bonuses
- Talks through customer financing options with customers and sales team
- Make customer account changes and movements
- Collects customer information and prepares reports analyzing the customer needs
- Involved with New Dealer and Employee training presentations
- Miscellaneous Invoicing
- Month End & Year End reporting
- Completes 3rd party credit references
- Gathers data and documents to assist with audits
- Contributes to team efforts by accomplishing results needed
- Perform other related duties as may be required by the Customer Finance Manager
- Travels for dealer, customer, and sales meetings
- Protects the organizations value by keeping information confidential
Job Requirements
Education and training:
- Bachelor’s degree in related field.
- Must possess and maintain a valid driver’s license and insurable driving record as determined by Beck’s automobile insurance policy.
Technical Knowledge
- Customer Service
- Phone Skills
- Listening
- Quality Focus
- Documentation Skills
- Knowledge of Microsoft Office
- General Math Skills
- Attention to detail and thoroughness
- Verbal communication
- Resolving conflict
Experience:
- 3 years Customer Service Experience
- Previous experience, especially in agricultural industry preferred
** In an effort to provide a safer, drug-free workplace for employees, all full-time applicants to whom offers of employment are made must submit to a drug test and background check, subject to applicable local, state, or federal laws or regulations. Employment at Beck's is contingent upon passing these pre-employment screenings.
