What are the responsibilities and job description for the Patient Care Coordinator position at beBright?
We are looking to hire a Front Desk/Patient Care Coordinator who is excited about a fun and rewarding career in the dental field. This full-time position offers competitive pay and excellent benefits!
BENEFITS: Medical, Dental, Vision, Short-Term/Long-Term Disability, 401k Safe Harbor, PTO, Holiday & Sick Time
FULL-TIME HOURS: Monday–Friday, 8 AM–5 PM
WHO WE ARE
At Timberlane Pediatric Dentistry & Orthodontics, our goal is to deliver expert, compassionate care in a comfortable and personalized environment. Our Burlington, South Burlington, Essex Junction, and Shelburne offices maintain a professional yet relaxed atmosphere where both patients and team members feel welcome. This position requires availability to float between all locations as needed.
WHO WE ARE LOOKING FOR
- Experience in customer service or administrative roles, preferably in healthcare or dental billing/RCM environments.
- Strong communication and interpersonal skills (bilingual a plus).
- Working knowledge of dental insurance plans, verification procedures, financial policies, and patient billing processes.
- Ability to multitask, remain organized, and thrive in a fast-paced setting.
- Willingness to work in multiple office locations (South Burlington, Essex, Burlington, and Shelburne).
RESPONSIBILITIES
- Greet patients, assist with check-in, and ensure accurate collection of demographic and insurance information.
- Manage scheduling, calls, emails, and all patient insurance updates.
- Complete insurance verifications, document eligibility details, and communicate coverage information to patients.
- Collect co-pays, estimated patient portions, and past-due balances while following financial policies.
- Review patient accounts for accuracy, correct errors, and support claim readiness.
- Coordinate with the billing/RCM team to ensure timely claim submission, payment posting, and resolution of outstanding account issues.
- Maintain compliant and organized patient records and support smooth patient flow.
- Provide excellent customer service while upholding privacy and confidentiality standards.
- Maintain professionalism and adhere to company policies.
- Perform other duties as needed.
We offer a fun, fast-paced work environment with competitive salaries and excellent benefits. New grads welcome!
Timberlane participates in E-Verify