What are the responsibilities and job description for the Orthodontic RCM Specialist position at BeBright?
beBright is seeking a dedicated and detail-oriented Orthodontic RCM Specialist to join our Revenue Cycle Management (RCM) team
WHO WE ARE:
beBright is a shared service partner (SSP) company that provides centralized business support to Orthodontic and Pediatric Dental practices across multiple business areas. We are headquartered in Minnetonka, MN, and service practices nationwide. This is a remote position.
KEY RESPONSIBILITIES:
Payment Posting:
- Accurately post payments received from orthodontic insurance claims and patient accounts into the billing system.
- Ensure payments are correctly applied to the appropriate patient ledgers and treatment contracts.
Reconciliation:
- Reconcile insurance and patient payments with bank deposits to ensure accuracy and completeness.
- Verify that entries in the Practice Management System (PMS) match corresponding deposits and resolve discrepancies promptly.
Accounts Receivable Management:
- Monitor and manage outstanding insurance and patient balances for orthodontic services.
- Follow up on unpaid or underpaid claims and work proactively to resolve denials or payment variances.
- Partner with insurance carriers to resolve disputes and ensure proper adjudication of claims.
Contract and Payment Plan Oversight:
- Review orthodontic contracts and payment schedules to ensure proper billing alignment and accuracy.
- Track recurring patient payments and coordinate adjustments or refunds as needed.
Documentation and Reporting:
- Maintain thorough and organized records of all payment, reconciliation, and follow-up activities.
- Generate and present regular reports on payment posting accuracy, AR aging, and reconciliation status to management.
Process Improvement:
- Identify opportunities to improve RCM workflows and enhance accuracy and efficiency in orthodontic billing operations.
- Collaborate with team members and cross-functional departments to implement process enhancements.
QUALIFICATIONS:
- High school diploma or equivalent (Associate or Bachelor's degree in a related field preferred).
- Minimum of 2 years of experience in healthcare revenue cycle management, preferably in an orthodontic or dental practice setting.
- Proficiency with dental/orthodontic billing software (experience with Dolphin preferred) and Microsoft Office Suite.
- Strong knowledge of orthodontic terminology, CDT coding, insurance claim workflows, and contract-based billing.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively.
- Certified Professional Coder (CPC) or Dental Coding certification is a plus.
BENEFITS:
- Competitive compensation commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement savings plan with employer safe harbor contribution.
- Paid time off and holidays.
- Continuing education and professional development opportunities in orthodontic revenue cycle management.
beBright participates in E-Verify.