What are the responsibilities and job description for the Wine Sales Specialist position at beBee Careers?
Job Summary
We are seeking a highly motivated Wine Sales Specialist to join our team. As a key member of our customer service team, you will be responsible for engaging with customers through multiple channels, building great relationships, and helping them curate their wine collections.
Key Responsibilities
• Engage directly with customers through inbound and outbound phone calls, emails, and other sales channels
• Diligently log calls, emails, and customer information into our CRM system
• Work in our office to help customers with pickup orders and provide exceptional customer service
• Remain open to undertaking new tasks based on shifts in company objectives
Requirements
• At least 2 years of experience in the wine business
• Phone sales experience is recommended
• WSET or Sommelier training is recommended
• CRM experience is recommended
• Strong willingness to engage in outbound phone/email efforts to build relationships and drive sales
• High level of computer literacy for various tasks, including proficiency in Microsoft Office products
• Typing speed is crucial for success in this position
• Awareness of when to escalate issues to leadership or other team members to ensure the best possible customer experience
Benefits
• Competitive salary (dependent on experience)
• Medical, dental, and vision benefits
• 401k plan with company matching
• Annual training allowance to advance your wine or business knowledge
• Opportunity to purchase wines at company cost after receiving certification
What We Offer
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are seeking a highly motivated Wine Sales Specialist to join our team. As a key member of our customer service team, you will be responsible for engaging with customers through multiple channels, building great relationships, and helping them curate their wine collections.
Key Responsibilities
• Engage directly with customers through inbound and outbound phone calls, emails, and other sales channels
• Diligently log calls, emails, and customer information into our CRM system
• Work in our office to help customers with pickup orders and provide exceptional customer service
• Remain open to undertaking new tasks based on shifts in company objectives
Requirements
• At least 2 years of experience in the wine business
• Phone sales experience is recommended
• WSET or Sommelier training is recommended
• CRM experience is recommended
• Strong willingness to engage in outbound phone/email efforts to build relationships and drive sales
• High level of computer literacy for various tasks, including proficiency in Microsoft Office products
• Typing speed is crucial for success in this position
• Awareness of when to escalate issues to leadership or other team members to ensure the best possible customer experience
Benefits
• Competitive salary (dependent on experience)
• Medical, dental, and vision benefits
• 401k plan with company matching
• Annual training allowance to advance your wine or business knowledge
• Opportunity to purchase wines at company cost after receiving certification
What We Offer
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
