What are the responsibilities and job description for the Technical Support Specialist position at beBee Careers?
Job Summary
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients.
Your primary duties will include:
- Performing basic and moderately complex troubleshooting and repair activities
- Providing support to client-identified VIPs
- Responding to change management requests
- Performing Install/Move/Add or Change (IMAC) activities
- Displaying outstanding technical and professional services skills
Requirements
To be successful in this role, you will need:
- Technical school certification or equivalent experience
- Maintenance of OEM certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
Skills and Qualifications
The ideal candidate will possess:
- Excellence in communication and customer-facing skills
- Strong oral, written, and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and move computer equipment up to 50 lbs.
