Retail Sales Associate

Job Description

The primary responsibility of a Retail Sales Associate is to ensure customer satisfaction by promptly and accurately checking out each customer at the checkout stand. A key aspect of this role is to increase customer loyalty by assisting all customers with courteous, pleasant, and patient service.

Essential duties include:

• Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Accurately and quickly scan, weigh, or ring up customers' purchases.
• Collect the correct amount owed and return the correct amount of change to the customer.
• Account for all coupons and various forms of payment and refunds.

Additional Responsibilities
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor:

• Study and be able to explain specials, ads, and promotions to customers.
• Answer and forward incoming telephone calls.
• Use PA system to get assistance with prices and merchandise, and to promote various merchandise.
• Replace, retrieve, or price-check items for customers as needed.
• Assist Courtesy Clerks with bagging merchandise.
• Count and balance till after each shift.
• Refill supplies at the checkout as needed.
• Maintain cleanliness at the checkout and in the accountability rooms.
• Assist other departments with job duties when necessary.