What are the responsibilities and job description for the Parts Sales Specialist position at beBee Careers?
We are seeking a highly skilled and organized Parts Sales Specialist to oversee the parts sales process from start to finish.
Key Responsibilities
- Manage the parts sales process, ensuring timely and accurate fulfillment of customer requests.
- Build and maintain strong relationships with staff and customers through effective communication and professionalism.
- Provide clear and concise updates on customer parts status, addressing any concerns or issues promptly.
- Demonstrate a thorough understanding of parts catalogs for accurate part identification and selection.
- Respond to phone calls, provide price quotes, and offer information to customers in a courteous and professional manner.
- Review body shop estimates to verify correct parts and pricing, ensuring accuracy and efficiency.
- Deliver exceptional service to internal and external customers, exceeding their expectations.
- Pull and fill orders, maintaining weekly stock checks for accuracy and completeness.
- Notify the parts manager of out-of-stock parts or shop materials needing immediate attention, ensuring seamless order fulfillment.
- Locate out-of-stock parts and submit emergency orders when necessary, minimizing delays and disruptions.
- Bill internal requests for parts on service repair orders, ensuring prompt and accurate invoicing.
- Receive payment from retail customers or obtain credit authorization, maintaining a high level of customer satisfaction.
