What are the responsibilities and job description for the Operational Services Officer position at beBee Careers?
Job Description:
The role of a Operational Services Officer involves providing quality service to customers, promoting sales of Bank services and products, and ensuring compliance with established standards.
Key Responsibilities:
- Deliver 5 Points of Service to external customers
- Adhere to QIS standards minimum 95%
- Actively contribute to team success through clear, effective communication
- Make outbound service or sales calls via telephone and written correspondence
Requirements:
- Good customer relations and basic math skills required
- Ability to accurately count and dispense funds to customers
- Recognize opportunities to cross-sell products
- Respond positively to challenging customers
Work Environment:
The work environment is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
