What are the responsibilities and job description for the Operational Coordinator position at beBee Careers?
Job Summary
">We are seeking a skilled Operational Coordinator to join our team. The ideal candidate will have a strong background in customer service and patient care, with experience in supervisory or lead roles.
The successful candidate will be responsible for championing best practices, ensuring operational readiness of the practice, and driving performance improvement through active daily management. This includes reviewing staffing, monitoring task queues, adhering to standard work, and conducting end-of-month practice operations.
Key Responsibilities
- Ensure operational readiness of the practice through regular team check-ins and review of staffing
- Provide team support and leadership through training, coaching, and mentoring
- Drive performance improvement through active daily management
- Perform inventory management and support the financial health of the practice
- Monitor and own Net Promoter Score responses and respond to service recovery cases
- Support quality health outcomes, patient safety, and regulatory compliance
Requirements
- At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare
- Proven ability to foster strong, collaborative team dynamics and a supportive team culture
- Strong written and verbal communication skills
- Successful completion of clinical training and state-required education and/or certifications within 6 months
