What are the responsibilities and job description for the Inbound Customer Support Specialist position at beBee Careers?
Job Summary
We are seeking an experienced customer service representative to join our team. As an inbound customer support specialist, you will interact with customers to provide information about their defined benefit annuities, assist with account maintenance, and answer questions about account information.
Duties and Responsibilities
- Provide exceptional customer service and resolve issues in a timely manner
- Assist family members and beneficiaries with claims processing
- Analyze complex topics and convey information to clients
- Remove roadblocks to customer requests and educate on correct processes
Requirements and Qualifications
To be considered for this role, you must have:
- 1-2 years of call center experience or customer service experience with computer skills
- 1-2 years of experience with Windows-based operating systems (Microsoft Office, Suite, etc.)
- Able to work from home with high-speed internet and a quiet, secure workspace
- Ability to use video during interviews and training
- Flexibility to work Monday-Friday, with possible shift changes based on business needs
