What are the responsibilities and job description for the Help Desk Technician position at beBee Careers?
**Job Summary**
We are seeking a talented Technical Support Professional to join our team. As a Help Desk Technician, you will provide technical support and troubleshooting services to our customers.
**Key Responsibilities:**
- Respond to and resolve technical issues via phone, email, and in-person
- Maintain and upgrade computer systems, software, and hardware
- Assist with the setup and training of new employees on IT tools and processes
- Collaborate with IT leadership on emerging projects and troubleshoot issues
- Develop and implement best practices to improve systems and operations
**Requirements:**
- 5 years of progressive experience in a related field
- Excellent communication and interpersonal skills
- Solid knowledge of firewall, switch, Windows servers, web servers, and active directory
- A good understanding of VoIP phone, computer systems, software deployment, and other tech products
- Knowledgeable about Windows Operating Systems and Office Suites
- Familiarity with essential information security principles and best practices
**What We Offer:**
- Ongoing mentoring from senior staff
- Periodic opportunities to attend industry seminars and workshops
- Excellent Major Medical, Dental, Vision, and Life Insurance plans
- Paid holiday and vacation time
- A modern, professional office space
