What are the responsibilities and job description for the Help Desk Specialist position at beBee Careers?
Role Overview
">As a customer service representative, you will be responsible for assisting clients with their needs via email and phone. This includes helping customers place new orders, order updates, tracking, and shipment information. You will also resolve order issues, send tracking orders to customers, process online orders, and respond to customer inquiries in a professional manner.
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">"> • Assist customers with placing new orders and resolving order issues
">"> • Send tracking orders to customers
">"> • Process online orders
">"> • Respond to customer inquiries via email and phone
">
">The ideal candidate should have 1-2 years of customer service or retail experience. Computer skills and data entry skills are also essential. Soft skills such as follow-through, resourcefulness, ability to ask good questions and work through problems are highly valued.
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">This role offers a range of benefits including medical, dental, and vision insurance. Critical illness, accident, and hospital insurance are also available. A 401(k) retirement plan with pre-tax and Roth post-tax contributions is offered, as well as life insurance and short and long-term disability insurance.
">As a customer service representative, you will be responsible for assisting clients with their needs via email and phone. This includes helping customers place new orders, order updates, tracking, and shipment information. You will also resolve order issues, send tracking orders to customers, process online orders, and respond to customer inquiries in a professional manner.
">
">"> • Assist customers with placing new orders and resolving order issues
">"> • Send tracking orders to customers
">"> • Process online orders
">"> • Respond to customer inquiries via email and phone
">
">The ideal candidate should have 1-2 years of customer service or retail experience. Computer skills and data entry skills are also essential. Soft skills such as follow-through, resourcefulness, ability to ask good questions and work through problems are highly valued.
"><>
">This role offers a range of benefits including medical, dental, and vision insurance. Critical illness, accident, and hospital insurance are also available. A 401(k) retirement plan with pre-tax and Roth post-tax contributions is offered, as well as life insurance and short and long-term disability insurance.
