What are the responsibilities and job description for the Front Desk Coordinator position at beBee Careers?
About the Role:
">This is an exciting opportunity to join our team as a Front Desk Representative. As a representative of our brand, you will be responsible for delivering exceptional customer service and creating a memorable experience for our members and guests.
">The ideal candidate will have strong communication skills, be bilingual in English and Spanish, and have experience working in a fast-paced environment. You will also need to be able to multitask, work well under pressure, and have high energy and patience.
">Responsibilities:
">- ">
- Greet all members and guests with a smile and wish them well as they exit the club ">
- Check in all members and guests in accordance with company procedures ">
- Facilitate any messages on club software at member check-in ">
- Answer phones in a courteous and helpful professional manner ">
- Communicate special events to members and guests ">
- Maintain an atmosphere which makes members feel welcome ">
- Facilitate all member requests or forward to a manager ">
- Maintain professional disposition at all times ">
- Understand and follow all policies, procedures, and standards ">
- Sell retail products if sold at the front desk ">
- Schedule member service needs ">
- Assist in retail, childcare, etc. desks/areas as needed ">
- Facilitate payment of member services in accordance with company procedures ">
- Know club facility, services, and schedules ">
- Maintain a clean and organized work area ">
- Assist in all projects as delegated by club management ">
- Above position may report to Operations Manager where applicable ">
- Follow all policies and procedures in Employee Handbook ">
- Above description may be subject to change or alteration at any time ">
Qualifications:
">- ">
- Bilingual in English/Spanish (required) ">
- Proficient reading and writing skills ">
- Good communication skills ">
- Strong customer service skills ">
- 18 years of age ">
- Experience in a fast-paced environment ">
- Ability to multitask and work well under pressure ">
- High energy and patience required ">
- Open availability ">
Why Work with Us:
">We offer a competitive compensation package, including great facilities with functional training areas and premier strength equipment. You will also receive complimentary CPR/AED re-certifications, group health insurance, and other benefits. Plus, you'll get a complimentary gym membership and discounts on services and products.
">Benefits:
">- ">
- Great facilities with functional training areas and premier strength equipment ">
- Complimentary CPR/AED re-certifications ">
- Group health insurance and other benefits ">
- Complimentary gym membership ">
- Discounts on services and products ">
