What are the responsibilities and job description for the Desktop Support Engineer position at beBee Careers?
Help Desk Support Role Overview
The Help Desk Support position at our organization plays a vital role in delivering exceptional customer service to end-users by resolving technical issues efficiently and effectively.
Key Responsibilities
- Incident Management: Identify, document, and resolve incidents promptly, escalating major issues to IT management as necessary.
- Technical Assistance: Provide expert technical support to end-users, addressing hardware and software issues with Windows 11 systems, iOS devices, and other technologies.
- Documentation and Knowledge Sharing: Maintain accurate records of incident resolution and share knowledge with the team to enhance collective problem-solving capabilities.
- Participation in On-Call Rotation: Participate in a 24/7 on-call rotation to ensure continuous support during periods of high demand or system downtime.
Essential Qualifications and Skills
- Help Desk Experience: 3-5 years of experience in help desk or desktop support, preferably in the Legal, Private Equity, or Hedge Fund sectors.
- Technical Expertise: Proficient in Windows 10/11, Microsoft O365, Zoom, Teams, Microsoft OneDrive, and Teams.
- Excellent Communication: Excellent written and verbal communication skills, enabling clear explanation of steps to resolve user issues.
- Teamwork and Adaptability: Team-oriented, flexible, and adaptable to fast-paced and changing environments.
- Bonus Requirements: Knowledge of network technologies, including Local Area Networks, Home Networks, and VPNs; ability to lift and move IT equipment (up to 30 lbs.); and experience with scripting and automation tools like PowerShell is a plus.
