What are the responsibilities and job description for the Customer Service Representative position at beBee Careers?
Job Summary:
Customer Service Representatives are essential to our organization, working directly with medical professionals and physicians to facilitate patient care. They play a vital role in advocating for chronic patients and ensuring the best possible outcomes.
Key Responsibilities:
Outcome-based solutions for physician referral sources and existing patient population are crucial. This involves providing tailored support and guidance to patients, ensuring seamless interactions between clinical, sales, and service departments. By monitoring orders from initiation to setup, Customer Service Representatives ensure timely completion and effective problem-solving. Additionally, they prepare and analyze billing paperwork for patient services, work closely with existing patients to troubleshoot issues, and recommend products or services to management based on patient information and needs. Actively participating in the training of new customer service and sales personnel is also an essential aspect of this role.
Requirements:
This position requires a high school diploma or equivalent and proven work experience. The ideal candidate should possess strong multitasking capabilities, computer and technological literacy, and a positive professional image. Occasional lifting of up to 25 pounds may be required.
Customer Service Representatives are essential to our organization, working directly with medical professionals and physicians to facilitate patient care. They play a vital role in advocating for chronic patients and ensuring the best possible outcomes.
Key Responsibilities:
Outcome-based solutions for physician referral sources and existing patient population are crucial. This involves providing tailored support and guidance to patients, ensuring seamless interactions between clinical, sales, and service departments. By monitoring orders from initiation to setup, Customer Service Representatives ensure timely completion and effective problem-solving. Additionally, they prepare and analyze billing paperwork for patient services, work closely with existing patients to troubleshoot issues, and recommend products or services to management based on patient information and needs. Actively participating in the training of new customer service and sales personnel is also an essential aspect of this role.
Requirements:
This position requires a high school diploma or equivalent and proven work experience. The ideal candidate should possess strong multitasking capabilities, computer and technological literacy, and a positive professional image. Occasional lifting of up to 25 pounds may be required.
