What are the responsibilities and job description for the Customer Service Operations Manager position at beBee Careers?
Job Summary
We are seeking a seasoned Call Center Manager to lead our customer service team, drive operational efficiency, and ensure high performance in a fast-paced financial services environment.
About the Role
The ideal candidate will have a proven track record of managing call center operations, leading teams, and driving business growth. They will be responsible for overseeing daily call center activities, analyzing metrics, and implementing process improvements to enhance productivity and service levels.
