What are the responsibilities and job description for the Customer Engagement Representative position at beBee Careers?
What You'll Do
You will be the primary point of contact for customers, providing them with exceptional service and support. Your responsibilities will include:
- Building strong relationships with customers through regular communication and follow-up.
- Driving attendance to events by contacting customers and partners via various channels.
- Working closely with account managers to deliver successful product demos and webinars.
- Addressing customer objections and developing effective rebuttals to meet their needs.
- Maintaining accurate records in Salesforce to ensure data integrity and informed decision-making.
- Escalating customer issues and discrepancies to the relevant department for prompt resolution.
What We're Looking For
We are seeking a highly organized and detail-oriented individual who can thrive in a fast-paced environment. The ideal candidate will possess excellent written and verbal communication skills, as well as strong interpersonal skills to engage with customers effectively.
- A degree from an accredited college or university or equivalent experience in tele-sales.
- Excellent written and spoken communication skills.
- Strong interpersonal skills to engage with customers on behalf of the sales/marketing team.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Attention to detail and ability to provide great customer service.
- Proficiency in Microsoft Office products.
- Positive attitude, enthusiasm, and motivation to succeed.
- Solution seeker and problem solver with a proactive approach.
