What are the responsibilities and job description for the Call Center Representative position at beBee Careers?
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.
Key Responsibilities:
- Answering incoming calls and responding to customer inquiries promptly and professionally.
- Communicating effectively and empathetically to understand customers' needs and concerns.
- Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
- Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
- Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
- Maintaining a comprehensive understanding of the company's products, services, and offerings.
- Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
- Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM system.
- Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.
Requirements:
- 2 years of customer service experience.
- Strong attention to details.
- Conscientious, team player.
- Honesty, integrity, quality craftsmanship and a good attitude.
- May conduct a pre-employment background check and drug test, subject to applicable law.
