What are the responsibilities and job description for the Call Center Agent position at beBee Careers?
About the Role
We are seeking a highly motivated Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to clients via phone, email, and other communication channels.
Responsibilities
- Providing timely and professional responses to customer inquiries and issues
- Routing calls to the appropriate resources to ensure efficient resolution of customer issues
- Documenting all call information according to standard operating procedures
- Entering accurate ordering information into the company system
Qualifications
- Able to type 40 wpm
- Ability to analyze unlike information and draw conclusions/recommendations
- Strong verbal, written, and interpersonal communication skills
- Proficiency in MS Office tools
- High degree of self-motivation to address and improve business needs
- Sense of urgency, self-initiative, commitment, and sense of ownership
What We Offer
- 401K
- Medical
- Dental
- Vision
