What are the responsibilities and job description for the Account Manager position at beBee Careers?
Customer Focus
The Sales Consultant is responsible for delivering exceptional customer experiences and driving long-term relationships.
Key responsibilities include building strong connections with customers, understanding their needs, and providing tailored solutions to meet their goals.
Main Responsibilities:
- Foster deep relationships with customers through regular communication and proactive engagement
- Understand customer needs and preferences to deliver targeted solutions and exceed expectations
- Stay informed about customer business operations, challenges, and goals to provide relevant advice and support
- Collaborate with internal teams to ensure seamless delivery of services and timely resolutions to customer issues
- Proactively identify opportunities to upsell or cross-sell products or services to enhance customer value
- Document and maintain accurate records of customer interactions, feedback, and performance metrics in CRM
- Continuously evaluate and improve customer satisfaction levels to drive loyalty and retention
