What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Beaverton Hyundai?
Beaverton Hyundai is looking for an Experienced Service Advisor to join our Team. Ideal candidates will be passionate about the customer experience, detail-oriented, have strong organizational skills, and possess an attention to detail.
We just wrapped up our remodel and moving into a beautiful facility. This is the opportunity to jump in, deliver a outstanding customer experience and earn a competitive income.
Duties/Responsibilities:
- Greet guests in a timely, friendly manner as soon as they arrive
- Sets appointments and manages a calendar of appointments
- Documents the customers concern, the technician's cause, and the correction of the issue on each repair order
- Acts as the liaison between the guest and the technician
- Verifies open warranty recalls
- Provides a complete and accurate estimate of repairs to the guest
- Establishes a communication time frame with the guest, and follows up in that time frame
- Checks on the repair progress of all open repair orders and works with the parts department and technicians to update the guest's expectations accordingly
- Obtains additional authorizations for work from the guest when needed
- Completes the transaction with the guest by explaining all work performed, collecting needed signatures and processing payment for work performed.
Required Skills/Abilities:
- Fantastic written and verbal communication skills
- Thorough understanding of the services offered for vehicle repairs
- Strong sense of urgency and attention to detail
- Current Valid Driver's License
- Acceptable driving record
- Ability to pass a background check
- Understanding of mathematics to calculate costs and discounts correctly.
- Must be able to type proficiently on a keyboard
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 45 pounds at a time.
Beaverton Hyundai is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $84,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- customer service: 1 year (Required)
- Service advisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $84,000 - $160,000