What are the responsibilities and job description for the Homeowner Services Coordinator position at Beaver Run Resort & Conference Center?
Who We Are:
Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experiences. If you are service and quality minded and enjoy a fast-paced, dynamic environment, we encourage you to apply to be a part of our team.
What You'll Do:
The Homeowner Services Coordinator will serve as a point of contact for our homeowners and will provide and facilitate a broad range of services for our homeowners.This position will regularly involve unit arrival inspections, any guest damage, housekeeping or maintenance work that needs to be completed and possible refurbishment. Owner communication is a must and may include helping with owner reservations, onboarding owners, unit inspections, repairs and more. This position acts as a liaison for our homeowners and HOA and fosters a homeowner-centric environment. The Homeowner Services Department is essential to Beaver Run Resort's success, as it is the point of contact for over 400 homeowners and is an essential part of the homeowner experience. Position located on-premises in Breckenridge, CO. Housing may be available. Full-time, year-round position with benefits eligibility as described below.
Position starts at $23.00 - $25.00
Duties/Responsibilities:
- Daily inspections of upcoming owner arrival units
- Communication with owners and interdepartmentally to ensure best possible owner stay
- Other office administration as needed.
- Create and foster relationships between homeowners, business partners and guests.
- Respond to homeowner phone calls and correspondence related to housekeeping, refurbishment, maintenance, reservations, etc.
- Assist owners with needs related to during their stay at Beaver Run Resort.
- Onboard homeowners and secure Beaver Run Resort property management commitment.
- Partner with the Beaver Run Resort staff on all issues regarding homeowners.
What You'll Bring:
- Highschool diploma or equivalent experience - preferred
- HOA or resort experience a plus
- Proficient with Microsoft Office Suite or related software - required
- Experience with property management software - preferred
- Springer Miller Systems a plus
- Proficient in English - written and spoken – required
What We Offer:
- Opportunity for bonuses based on performance and time worked.
- On-site parking steps away from the lifts.
- Employee ski pass purchasing program.
- Hotel Dining discounts.
- PTO.
- Insurance:
- Health
- Dental
- Vision
- Optional Life, Disability, etc.
- 401k match
This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.
Qualifications:
- Highschool diploma or equivalent experience - preferred
- HOA or resort experience a plus
- Proficient with Microsoft Office Suite or related software - required
- Experience with property management software - preferred
- Springer Miller Systems a plus
- Proficient in English - written and spoken – required
Salary : $20 - $27