Front Office Manager

Description

Who We Are:

Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experiences. If you are service and quality minded and enjoy a fast-paced, vibrant environment, we encourage you to apply to be a part of our team.

What You’ll Do:

The Front Office Manager oversees all front desk operations to ensure guests enjoy a seamless and memorable experience. This leadership role includes supervising front office, concierge, shuttle, and bell staff, managing guest accounts, and coordinating all aspects of the guest journey. The position works closely with reservations, housekeeping, and conference services to deliver a cohesive and high-quality service. Additionally, the Front Office Manager sanalyes guest feedback and survey data, driving continuous improvement. The ideal candidate will demonstrate outstanding guest service skills, strong leadership, and effective problem-solving abilities. The position is located on-site in Breckenridge, Colorado. May require variable hours, weekends and holidays. Transitional housing may be available.

Position range $70,000-$80,000 annual salary DOE

Supervisory Responsibilities:

• Lead a team of 3-4 direct reports and 20 indirect reports varying by season.
• Performance management including setting goals and expectations, monitoring performance, providing feedback and implementing corrective action.
• Partner with human resources to recruit and hire staff.
• Identify and create development and advancement opportunities.

Duties/Responsibilities:

• Oversee daily operations of the Front Desk, Bell Service, Concierge and Shuttle teams to ensure exceptional guest service.
• Train, mentor, and supervise staff to maintain high performance and service standards.
• Monitor staffing levels and adjust schedules to align with business demands and financial targets.
• Manage guest accounts, including processing room charges, upgrades, and billing inquiries.
• Promptly address and resolve guest concerns to ensure satisfaction and loyalty.
• Set clear performance expectations and hold team members accountable to property standards.
• Collaborate in the development of budgets, forecasts, and expense management strategies.
• Review and analyze guest survey data and feedback to identify areas for improvement.
• Establish and refine operational policies and procedures to enhance efficiency and service delivery.
• Ensure compliance with Department of Transportation (DOT) regulations.
• Coordinate with other departments to support smooth and integrated hotel operations.
• Maintain accurate records and databases related to front office activities.
• Ensure adherence to all applicable federal, state, and local regulations.

Education and Experience:

• Highschool diploma or GED - required
• Bachelor’s degree in hospitality or equivalent experience - preferred
• 4 years experience in hospitality/resort industry or equivalent - required
• 2 management/supervisory experience - required
• Proficiency with Microsoft Office Outlook and Word - required
• Advanced proficiency with Microsoft Excel and other data related software - required
• Experience with SMS - preferred
• Experience with Alice software - preferred
• Experience with Revinate guest data platform - preferred
• Proficiency in English written and spoken language - required

What We Offer:

• Opportunity for bonuses based on performance and time worked
• On-site parking steps away from the lifts
• Employee ski pass purchasing program
• Hotel Dining discounts
• Paid Time Off
• Insurance:
  • Health
  • Dental
  • Vision
  • Optional Life, Disability, etc.
• 401k match

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.

Qualifications

• Highschool diploma or GED - required
• Bachelor’s degree in hospitality or equivalent experience - preferred
• 4 years experience in hospitality/resort industry or equivalent - required
• 2 management/supervisory experience - required
• Proficiency with Microsoft Office Outlook and Word - required
• Advanced proficiency with Microsoft Excel and other data related software - required
• Experience with SMS - preferred
• Experience with Alice software - preferred
• Experience with Revinate guest data platform - preferred
• Proficiency in English written and spoken language - required

Salary : $70,000 - $80,000