What are the responsibilities and job description for the Customer Service Manager / Office Manager position at Beauty Solutions, LLC?
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
Customer Experience & Service Leadership
- Champion a culture of outstanding customer experience across all touchpoints.
- Handle escalated customer inquiries and resolve issues with urgency and professionalism.
- Analyze customer feedback and trends to recommend experience enhancements.
- Train and support team members in customer service best practices.
Office & Operational Management
- Oversee daily office operations, including workflow prioritization and resource planning.
- Maintain office systems and workflows that support efficiency and organization.
- Coordinate with vendors, facility management, and internal teams for smooth operations.
Financial & Budget Support
- Assist in preparation and review of financial reports (P&L, expense summaries, forecasts).
- Collaborate with leadership to develop annual budgets and monitor performance against budget.
- Track key operational and customer service metrics, identify trends and opportunities.
HR & Administrative Support
- Support HR functions including onboarding, benefit administration, record keeping, and compliance.
- Coordinate recruitment activities, scheduling interviews, and support offer processes.
- Maintain employee policies, files and assist with performance review logistics.
Technology & Tools
- Utilize office productivity and CRM systems to optimize workflows and reporting.
- Recommend and implement technology solutions that enhance customer experience and internal operations.
Qualifications
- Bachelor’s degree in business administration, Finance, HR, or related field. (preferred)
- Experience in a fast-paced service environment.
- Experience managing cross-functional projects.
- 3 years in office management, customer service leadership, or related role.
- Strong problem solving and proactive mindset focused on customer experience.
- Excellent communication and interpersonal skills.
- Comfort working with financial reports and budget data.
- HR administrative experience (onboarding, employee files, compliance).
- Tech-savvy: experience with CRM, reporting tools, office software (e.g., GSuite/Microsoft 365).
- Highly organized with the ability to prioritize competing demands
Salary : $80,000 - $85,000